Issue

Adobe Flash Player crashes when exiting a page that has SWF file content and the RealPlayer "browser download button" feature is enabled.

Solution

Remove RealPlayer or disable the RealPlayer browser download button in your browser's add-on preferences. To disable the download button:

Internet Explorer

  1. Choose Tools > Manage Add-ons.
  2. Choose Enable or Disable Add-ons.
  3. In the Add-ons window, select "Real Player Download and Record Plugin for Internet Explorer"
  4. Click Disable in the settings area at the bottom of the window.
  5. Close and reopen the browser.

Firefox

  1. Choose Tools > Add-ons.
  2. In the Add-ons window, select Real Player Browser Record Plugin.

  3. Select either Disable or Uninstall.
  4. Close and reopen the browser for the change to take effect.

Additional information

This crash could be the result of installing and enabling a RealPlayer browser download button. The RealPlayer browser download button feature changes the way Flash Player interacts with the browser, and is not a supported configuration for Flash Player.

 

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