Note: Visit the Adobe Flash Player Help and Support page for help with top issues.
Internet Explorer crashes or freezes on Windows XP or Windows Vista. It displays the error message, "Internet Explorer has encountered a problem with an add-on and needs to close. The following add-on was running when this problem occurred: Flash10a.ocx”.
Make sure you have installed the latest, most secure version of Flash Player, available from the Download Adobe Flash Player page.
Restart your computer, and open the web page again. Avoid opening too many Internet Explorer tabs or browser windows. Viewing multiple web pages at the same time can dramatically increase overall memory required to run the browser.
If the problem still occurs:
Your crash report can help us fix any bugs in Flash Player and improve future versions.
- Developers, please see I'm a developer, and need to report a Flash Player crash (TechNote 83973).
- All other users, please see I need to report a Flash Player crash (TechNote 83975).