Note: Visit the Adobe Flash Player Help and Support page for help with top issues.

Internet Explorer crashes or freezes on Windows XP or Windows Vista. It displays the error message, "Internet Explorer has encountered a problem with an add-on and needs to close. The following add-on was running when this problem occurred: Flash10a.ocx”.

Flash10a.ocx error


Make sure you have installed the latest, most secure version of Flash Player, available from the Download Adobe Flash Player page.

Restart your computer, and open the web page again. Avoid opening too many Internet Explorer tabs or browser windows. Viewing multiple web pages at the same time can dramatically increase overall memory required to run the browser.

If the problem still occurs:

  1. Contact the site owner if you can narrow the crash to a specific page.
  2. Submit a public bug report with your crash information.  See "Please report your crash to Adobe" below.

Please report your crash to Adobe

Your crash report can help us fix any bugs in Flash Player and improve future versions.  


This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy