Flash Player issues | Windows 8

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Flash Player User Guide

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Applies to: Flash Player 11

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Important Reminder:
Flash Player's end of life is December 31st, 2020. Please see the Flash Player EOL Information page for more details.
Flash Player is integrated with Internet Explorer in Windows 8.
You do not need to install Flash Player.

Using Windows 10?

See Flash Player Issues | Windows 10 | Internet Explorer and Flash Player issues | Windows 10 | Microsoft Edge.

Steps to troubleshoot Flash Player on Windows 8

  1. Enable Flash Player
  2. Disable ActiveX Filtering
  3. Update Internet Explorer to get latest version of Flash Player

Enable Flash Player

Ensure that Flash Player is enabled.

  1. Open the page that has the rich media content in Internet Explorer. For example, visit Flash Player Help.

  2. Click the Tools menu, in the upper-right corner of Internet Explorer.

    Title of image

  3. From the Tools menu, choose Manage Add-ons.

    Choose Manage Add-ons

  4. Select Shockwave Flash Object from the list.

    Note:

    Ensure that your current website has rich media content. If the current website does not contain rich media content, Shockwave Flash Object doesn't appear in the list.

    Select Shockwave Flash Object

  5. Click Enable, and then click Close.

    Click Enable

Disable ActiveX Filtering

  1. Open the page that has rich media content in Internet Explorer. 

  2. Click the Tools icon and choose Safety > ActiveX Filtering.

    Choose Safety, ActiveX Filtering

  3. Close the browser and open it. Then, try to view the content.

Update Internet Explorer to get latest version of Flash Player

The content can require a later version of Flash Player than the one you have installed. See if you have installed the latest Flash Player version by visiting the Find Version document. The second step in the document displays the version of Flash Player that you have.

Flash Player is embedded in Internet Explorer in Windows Store and Desktop Mode. You can also download and install the latest update from the following links:

Note:

If you are using Windows 8.0, please update to Windows 8.1 or Windows 10 to continue to receive Flash Player updates.  If you are a Windows RT (tablet) user, you can get the updates only through the Windows Update mechanism.