Content doesn't display properly in Breeze Presenter

There is an issue for users who have both Breeze Presenter and Adobe Flash Player 9 installed on their machines. When attempting to create Breeze Presentations with embedded Flash, content does not display properly.

The issue occurs because of a Flash Player component registration change that is inconsistent with previous naming conventions.

With Flash Player versions up to Flash Player 8, the Shockwave ActiveX container was identified as "ShockwaveFlash.ShockwaveFlash.1." With Flash Player 9 this is now identified as "ShockwaveFlash.ShockwaveFlash.9." Since Breeze Presenter is looking for "ShockwaveFlash.ShockwaveFlash.1" it does not expect or recognize the new naming convention, thus publishing is not successful.

Solution: Install a DLL

Engineering has created a DLL that fixes the problem, which is now rolled into the Presenter update with the latest version of Connect, which uses Presenter Version 6.0 build 432 v1.

To address this issue without upgrading to the latest release, follow these steps to install the DLL.

Please note: Breeze Presenter version 5.1.269 Build 269 should be installed. Check your version by navigating to Breeze > About Breeze Presenter. Installing or using the patch with previous versions of Presenter is not supported, as this may have unexpected results.

Uninstall Flash Player 9, and then re-install Flash Player 8, which continues to work without issue.

For instructions on uninstalling Flash Player 9, please see How to uninstall the Adobe Flash Player plug-in and ActiveX control.

For instructions on re-installing an archived version of Flash Player 8, please see Archived Flash Player versions.

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