These instructions are for Mac OS. If you are using Windows, see Flash Player games, video, or audio don't work | Windows

If you have problems with games, video, your webcam, or audio using Flash Player on a Mac, try one of these solutions:

If you have a different problem, see Common Flash Player problems.

Solve problems with online games

Try these solutions one by one:

Clear your browser cache

Firefox

  1. Choose Tools > Clear Recent History.

  2. Select the time range and click Clear Now.
  3. Quit and then restart Firefox. 

Safari

  1. Choose Safari > Empty Cache.
  2. Click Empty.
    Click Empty button
  3. Quit and then restart Safari. 

Google Chrome

  1. Choose Chrome > Clear Browsing Data.

  2. Select the checkboxes as appropriate.
  3. Click Clear Browsing Data.
    Clear Browsing Data checkbox

Ensure that you have JavaScript enabled

Firefox

  1. Choose Tools > Options.

  2. Click Content.
  3. Select Enable JavaScript. 

    Enable JavaScript checkbox -  Firefox
  4. Close the Preferences dialog box and reload the web page.

Safari

  1. Choose Safari > Preferences.

  2. Select the Security tab.
  3. Select Enable JavaScript. 

    Enable JavaScript checkbox - Safari
  4. Close the Preferences dialog box and reload the web page.

Google Chrome

  1. Choose Chrome > Preferences.

  2. Click the Under The Hood tab.

  3. Click the Content Settings button.
    Content settings button
  4. In the Content Settings window, select allow all sites to run JavaScript.

    Allow all sites to run JavaScript option

Quit any other applications that are connected to the Internet

Give your game exclusive use of your Internet connection. 

Don't use a wireless connection

Try accessing the Internet using a wired connection (such as an Ethernet cable) rather than a wireless connection.

Disable pop-up blockers

Pop-up blockers monitor JavaScript processes. Games rely on these processes to function correctly. 

Get the latest browser version

If you still have problems, download and install the latest version of your browser (select the correct installer for your Mac OS version):

Search game forums or file a bug

Game forums, such as Farmville forums, often provide solutions to user problems. Search game forums for problems similar to yours. You can also file a Flash Player bug and look at bugs reported by others. 

Solve video and sound (audio) problems

Try these solutions one by one: 

Follow manufacturer recommendations

Follow recommendations of the computer manufacturer for sound or video problems. For example:

  • Adjust the volume on your Mac by pressing the F12 and F11 keys.
  • Adjust the volume of the video in the website that you are viewing.
  • Shut down and restart your Mac.

Verify that you have the latest version of Flash Player

  1. In your browser, open the About Flash Player page.
    • If the Flash Player is installed on your computer, the About Flash Player page displays a Version Information box. The following example shows what the box looks like.

    Version information
    If this box appears on the About Flash Player page, it shows the Flash Player version installed on your computer.

    • If Flash Player is not installed on your computer, the About Flash Player page displays one of the boxes shown below. Download and install the latest version of Flash Player.

    Info boxes if Flash Player not installed
  2. Compare the installed Flash Player version with the latest version of Flash Player for your Mac OS version. 
    • If the version numbers match, you have the latest version of Flash Player. Don’t reinstall Flash Player. Continue to the next solution. 
    • If the version of Flash Player on your computer is not the latest version, quit your browser. Uninstall the current version of Flash Player. Then download and install the latest version of Flash Player.

Refresh the web page 

Refresh the web page by clicking the Reload the Page icon .

Confirm that your computer is set to allow the content to play

View the Settings Manager for Flash Player.

  1. Control-click any content that is displayed in Flash Player.

  2. Choose Global Settings. The Settings Manager Help page appears. The Settings Manager is embedded on the page that appears—it is NOT a screenshot. You can make the changes on the same page.

    Choose global settings from context menu
  3. Select the Global Storage Settings panel in the left column. The Global Storage Settings Panel appears.
  4. In the Global Storage Settings panel, select allow third-party Flash content to store data on your computer. 

    Allow third-party Flash content to store data on your computer

    • To view or change the privacy settings for websites that you have visited, use the Website Privacy Settings panel.
    • To view, change, or delete the storage settings for websites that you have visited, use the Website Storage Settings panel.

  5. In your browser, open the web page where you encountered problems with Flash Player.
  6. Control-click the content and choose Settings from the context menu. The Flash Player settings pop-up box appears.

  7. Click the Privacy settings menu item to display the Privacy settings panel.
    Privacy tab
  8. Select Allow to let the website access your webcam and microphone.
    Select Allow checkbox
  9. Quit and then restart your browser. Try playing a video.

Free network bandwidth and check your hardware configuration

Free as much network bandwidth as possible. For example, quit applications that sometimes use a lot of bandwidth, such as instant messenger applications and sharing applications.

Also, ensure that your computer has the minimum hardware configuration recommended for an optimal playback experience. See the table of recommended hardware configurations.

Solve webcam problems

Try these solutions one by one:

Verify whether the built-in iSight camera is functioning

  1. Start iChat.
  2. Click Video > Video Preview. A preview from the webcam appears. If the preview does not appear, your iSight camera is not working. For more information, see the Apple troubleshooting guide.

Quit all applications that use the webcam

You can use a webcam with only one application at a time. Exit all other applications that use the webcam, such as iChat, PhotoBooth, and Skype. Try using the webcam again.

Change the Camera option in Flash Player settings

  1. Control-click the blank webcam window.

  2. Choose Settings from the context menu.

    Choose Settings
  3. Click the webcam icon and change the camera options to USB Video Class Video.

    Choose USB Video Class Video
  4. Click Close.

Uninstall Flip4Mac, Google Voice, and audio plug-ins

Flip4Mac WMV, Google Voice, and audio plug-ins are incompatible with Flash Player sites that use a webcam.

To uninstall Flip4Mac WMV, open the Flip4Mac WMV uninstaller.pkg file in the Applications/Flip4Mac folder.

To uninstall the Google voice and audio plug-ins, open the GoogleVoiceAndVideoUninstaller.app in the Library/Application Support/Google folder.

Install Flash Player

Verify whether the webcam is working

If you have tried the solutions above, and Flash Player still does not work, verify that your webcam works.

Follow these steps: 

  1. Go to any website that uses a webcam with Flash Player, for example Test Webcam.

    After the website loads, a pop-up window appears asking you to let the website access your webcam and microphone.
  2. Click Allow.

    Click Allow button
  3. Control-click the webcam area if it’s blank.
  4. Choose Settings.

  5. Click the webcam icon and change the camera option to USB Video Class Video.

    Choose USB Video Class Video from context menu
  6. Click Close. 

 

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