- Disable ActiveX Filtering if you are using Internet Explorer 9.
- Reset to default settings if you are using Internet Explorer 8.
If you’re still having issues, try these solutions:
- The video stops playing when you change the resolution (especially in full screen mode)
- A black or white box replaces the video
- Colors in the video are splotchy
- A green line appears splitting the player in two
- Seek/navigation bar is missing or displaying incorrectly
- Other issues
If you’re having issues with Chrome, Safari, or Firefox, try this.
You can choose to disable ActiveX Filtering for individual websites that you trust. Follow these steps:
ActiveX Filtering is a new feature for Internet Explorer 9 which allows you to browse the Web without running any ActiveX controls. Flash Player is an ActiveX control and when filtering is enabled Flash content will not be displayed on a webpage.
When you visit a webpage that contains ActiveX controls, and filtering is enabled, IE will display a circle with slash icon in the address bar to indicate that controls have been filtered.
Flash content and video will not be displayed on the page until you have disabled ActiveX filtering. Fortunately, you have a few options for enabling ActiveX content.