Only genuine Adobe apps provide guaranteed access to the latest features and functionality including ongoing support and security updates that help your organization avoid potential disruptions.
Adobe apps are considered non-genuine when:
Using non-genuine Adobe apps can pose data security risks and possible disruptions in productivity for both individuals and organizations such as:
International Data Corporation (IDC) estimates organizations that obtain and install non-genuine or unlicensed apps face a one-in-three chance (29 percent) of encountering malware.*
In addition to an increased chance of the non-genuine app not functioning correctly or compromising their data, your employees might miss features only available via genuine Adobe apps such as:
Adobe recognizes that many customers unintentionally acquire and install non-genuine apps, posing serious risks to their organization. Adobe has invested in programs designed to support customers throughout the purchase and usage cycle, including:
Buy and download apps directly from Adobe.com or an authorized reseller to help ensure you only get genuine Adobe apps. Educate employees on email and online security best practices and, specifically, explain the possible consequences of downloading and executing files from unverified sources. Restrict employees’ ability to install and run software applications on network devices with prior approval.
Adobe works proactively to prevent fraud at the source by monitoring fraud trends, blocking known issues, closing potential gaps, and prosecuting offending suppliers. We also continuously work to improve our fraud detection capabilities to help prevent Adobe apps from being modified and distributed without permission. We want our customers to fully enjoy the benefits of genuine Adobe apps and services. For more information on our fraud prevention efforts, visit https://www.adobe.com/trust/fraud-prevention.html.
The Adobe Genuine Service is a service included with many Adobe apps. The service periodically verifies whether installed Adobe apps are genuine or not, helping protect devices from security vulnerabilities and harmful malware that may be present in non-genuine apps. If non-genuine Adobe apps are found, the AGS can inform you through notifications. The notifications provide detailed information on how to resolve the issue. To block fraudulent activity and help safeguard your machine, Adobe may disable the non-genuine Adobe app. For more information on the AGS, click here.
The Adobe Genuine Service (AGS) checks across different versions of Adobe apps with the goal of verifying the integrity of installed Adobe apps and validity of the licenses by checking data such as Adobe software serial number, license type, and Adobe code.
The AGS includes an automatic uninstall feature. If you uninstall all Adobe apps from a device, whether the apps are genuine or not, the AGS will automatically uninstall itself.
We find that many customers are unaware they have installed or purchased Adobe apps and services that are not genuine and may need additional information to address the situation. Therefore, we recommend that you continue to run AGS on all devices using Adobe apps. However, if you decide to manually uninstall AGS, follow the instructions provided here.
If you or someone in your organization has received a notification, it is because the Adobe Genuine Service (AGS) has detected Adobe apps on your system that are not genuine. To remedy the issue, you should follow the instructions provided in the notification.
If you choose to ignore notices and warnings generated by the Adobe Genuine Service (AGS), Adobe may disable the apps that are not genuine to block fraudulent activity and help safeguard your machine.
You may have received an email notifying you that our fraud prevention specialists have detected fraudulent behavior concerning Adobe serial numbers associated with the Adobe apps your company may be using. A fraud impacted serial number is one that may have been copied, stolen, sold, or misused. Respond to the email for further information.
To minimize disruption, Adobe will provide you with a new serial number to replace each impacted serial number. Each impacted serial number will then be deactivated to prevent continued misuse. Existing installations using the impacted serial numbers must be uninstalled and the new serial numbers should be used for reinstallation and new installation.
No, the replacement serial numbers will be provided at no additional cost. However, to avoid future disruption, ensure that the new serial numbers are secured and are used only by authorized personnel.
You may have received emails notifying you that our fraud prevention specialists have detected fraudulent behavior concerning the Adobe serial numbers associated with the apps your company may be using. The impacted serial numbers will be deactivated to prevent continued misuse. Existing installations using the impacted serial numbers must be uninstalled. New serial numbers will be provided and should be used for reinstallation and new installation.
* Software Management: Security Imperative, Business Opportunity, BSA Global Software Survey, June 2018.