Blank Save As dialog box in Acrobat

Acrobat shows a blank Save As dialog box

The Save As dialog box in Acrobat DC doesn't allow you to save a file; the dialog box is blank.

Reason: The Save As dialog box in Acrobat DC has an additional option to save files in the cloud. If Acrobat can't connect to the cloud, the Save As dialog may not work correctly.

Workaround: Turn off the online storage options for opening and saving files


If you turn off the online storage options, you won't see the cloud options for opening or saving files in Acrobat DC.

  1. Open the Preferences dialog box in Acrobat DC:

    • On Windows: Choose Edit > Preferences > General.
    • On macOS: Choose Adobe Acrobat DC > Preferences > General.
  2. Clear the check box for the following options:

    • Show online storage when opening files
    • Show online storage when saving files
    Turn off online storage option

  3. Click OK.

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