Exit code 26: "Media swap required to continue installation, cannot proceed"

Error "Exit code: 26" when deploying a package

When deploying a package created using Creative Cloud Packager, you see the following message in the PDApp.log file:

Exit code: 26 - Media swap required to continue installation, cannot proceed.

Related errors in the log files can include:

11/22/33 11:22:33:444 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | |  | 525888 | The return code from the Adobe Installer Process is (26).Stopping the installation process.

11/22/33 11:22:33:444 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager | |  | 525888 | Failed to delete payload information ({[Hexidecimal code]}) from dependency data table in local media db- [various characters]

11/22/33 11:22:33:444 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager | |  | 525888 | Failed to Fix dependencies in media db

11/22/33 11:22:33:444 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager | |  | 535848 | Media Failed ([file name])

 

Solution: Re-create the deployment package

Some files are missing from the installation package. Re-create the package. See Create packages.

Also, re-create media_db.db and any associated files. Delete the CAPS database folder and its backup from any computers to which the package was deployed:

Windows

  • Program Files\Common Files\Adobe\caps
  • Program Files\Common Files\Adobe\backup

Mac OS

  • /Library/Application Support/Adobe/caps
  • /Library/Application Support/Adobe/backup

 Adobe

Get help faster and easier

New user?

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online