Issue

The error Exit Code 15 occurs when you install a Creative Suite 6 or Creative Cloud product.  Alternately, the installer user interface doesn't appear when you click Install.

Solutions

Adobe is investigating this issue. Apparently, some computers don't allocate the resources to launch the installation process, causing the error.

Solution 1: Restart your computer and run disk repair.

  1. Start the Computer in Safe Boot mode.

    Note: Safe Boot only appears on the startup screen; it does not appear in the corners of the desktop the way it does in Windows.

    1. Restart the Macintosh. Press and hold the Shift key immediately after you hear the startup tone.
    2. Release the Shift key when the Apple logo appears. Safe Boot appears on the Mac OS X startup screen.
  2. For information on running the repair utility, see Repair disk permissions by running Disk Utility (Mac OS X).

  3. Run the product installation again through the Creative Cloud application (Adobe Application Manager).

  4. Restart the Macintosh without holding any keys down.

Solution 2: Temporarily remove plist files.

Download

  1. Open the plist.zip file to extract the sh files.

  2. Go to Applications > Utilities > Terminal.

  3. Type sh .
    Important:  Ensure that there is a space after the sh.

  4. Leaving the terminal window open, navigate to the folder where you downloaded the sh files.

  5. Drag Clean Entries.sh onto the Terminal window.
    Note: Make sure that path to the file appears immediately after the sh. Example: sh /Users//Desktop/Clean Entries.sh

  6. Press Return.

  7. Close all windows and install again.

  8. Go to Applications > Utilities > Terminal.

  9. Type sh .
    Important:  Ensure that there is a space after the sh.

  10. Leaving the terminal window open, navigate to the folder where you downloaded the sh files.

  11. Drag Restore Entries.sh onto the Terminal window.
    Note: Make sure that path to the file appears immediately after the sh .

  12. Press Return.

Solution 3: Contact Adobe Support.

Contact Adobe Support for additional assistance with this issue if the steps above did not work.

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