The Adobe Creative Suite 5 and 5.5 installation process includes two parts: First, a bootstrapper application runs, and then the Adobe Installer starts and installs the product. The installer displays six panels as it works:
Note: Some third-party security programs display an alert or warning when installing Creative Suite 5 or CS5.5 products. If you receive an alert, allow the software to install.
Before the Adobe Creative Suite 5 installer starts, a bootstrapper application prepares your system for the installation.
When it starts, the installer copies temporary files to your root drive. For assistance with errors that occur during initialization, see the PDApp.log that the installer creates. See Troubleshoot CS5, CS5.5, CS6, and CC installation with install logs.
Accept the End-User License Agreement to proceed with the installation.
Enter a serial number, or choose to install the product as a trial.
If you entered an upgrade serial number and the installer does not find a qualifying product on your system, it prompts you to enter it.
Entering your Adobe ID registers your product and starts your complimentary subscription to CS Live.
Specify which components to install and where to install them.
After you click Install, a progress bar appears.
If the installation completes successfully, the Finish panel displays a thank you message. Click Done to start using your product.
If an installation fails, the Finish panel displays one of two status messages:
To troubleshoot installation failures, try the following, in order.
Use the Adobe Support Advisor.
The Adobe Support Advisor is an AIR app that helps identify and resolve installation issues. Click the Customer Support link in the Installation Status window, or review the installation log files manually.
Identify errors in the installation logs.
The Adobe Creative Suite 5 installer records all errors and actions in two log files. You can use the logs to search for solutions in the Adobe Knowledgebase. See Troubleshoot CS5, CS5.5, and CS6 installation with install logs.