Troubleshoot slideshow and video playback issues

The following issues have been reported in Elements Organizer:

• When you click Create > Slideshow in Organizer, a black screen is displayed.

• When you play a video in Organizer, the video playback dialog box is grayed out.

The above issues occur when you have dual graphics cards on your system. To check for dual graphics cards, open Device Manager and click ‘Display adapters’. You can then view two graphics cards - the default Intel graphics card and a dedicated graphics card.

Solution: Update device drivers for both display and sound devices

Issue: Slideshow plays with no options visible or shows blank screen

If you face one of these issues, follow the given solution:

• When slideshow plays, you're unable to access any of the options in the Slideshow view as options are not visible.

• The slideshow preview is blank when auto-hide taskbar is on.

Solution:

Issues while installing Lavasoft Ad-aware

Try the given solution if you face the following issues on installing Lavasoft Ad-aware on your machine:

• When you choose Create > Slideshow after selecting the desired pictures from your catalog, 'Please Wait' dialog remains on the screen and the slideshow window does not open.
• The Preferences dialog box does not open.
• Elements Organizer crashes when you import videos (for example, media files in .avi and .mp4 formats) to your catalog.

Solution: Uninstall Web Companion

Follow the below mentioned steps to uninstall the Web Companion: