This document details known issues that admins or end users might face when working with Adobe's shared device licenses.

Wherever applicable, a resolution / workaround is provided.

Note:

We are working to address these issues and any others that arise as soon as possible. We appreciate your patience and hope to resolve these in a timely fashion.

Spark Enterprise / Federated ID Issue

When a user, who has a Federated / Enterprise ID of Spark for Education (Spark for K-12 (Primary & Secondary) or Spark for Higher Education), logs in to use a machine which has a shared device license installed on it, Lightroom does not launch.

We recommend that you use Lightroom Classic since that application does launch.

Note:

Users entitled with Creative Cloud All Apps Named User have a full paid user experience on every machine, including shared device license machines, do not encounter this issue.

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