AccessDeniedException ERROR on loading client libraries | AEM 6.2

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Experience Manager User Guide

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Applies to: Experience Manager

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Issue

Your AEM pages are not loading javascript or css and you see this error in the log file:

22.11.2016 17:16:56.789 *ERROR* [192.150.10.207 [1479853014365] GET /content/www/en-us/homepage.html HTTP/1.1] com.adobe.granite.ui.clientlibs.impl.HtmlLibraryManagerImpl Cannot load js libraries
javax.jcr.AccessDeniedException: null
at org.apache.jackrabbit.oak.jcr.session.NodeImpl$1.perform(NodeImpl.java:177)
at org.apache.jackrabbit.oak.jcr.session.NodeImpl$1.perform(NodeImpl.java:168)
at org.apache.jackrabbit.oak.jcr.delegate.SessionDelegate.perform(SessionDelegate.java:208)
at org.apache.jackrabbit.oak.jcr.session.ItemImpl.perform(ItemImpl.java:112)
at org.apache.jackrabbit.oak.jcr.session.NodeImpl.getParent(NodeImpl.java:168)
at com.adobe.granite.ui.clientlibs.impl.HtmlLibraryManagerImpl.loadLibrary(HtmlLibraryManagerImpl.java:1545)
at com.adobe.granite.ui.clientlibs.impl.HtmlLibraryManagerImpl.loadLibs(HtmlLibraryManagerImpl.java:1475)
at com.adobe.granite.ui.clientlibs.impl.HtmlLibraryManagerImpl.assertLoaded(HtmlLibraryManagerImpl.java:1336)
at com.adobe.granite.ui.clientlibs.impl.HtmlLibraryManagerImpl.assertResolved(HtmlLibraryManagerImpl.java:1354)
at com.adobe.granite.ui.clientlibs.impl.HtmlLibraryManagerImpl.getLibrary(HtmlLibraryManagerImpl.java:982)
at com.adobe.granite.ui.clientlibs.impl.HtmlLibraryManagerImpl.getLibrary(HtmlLibraryManagerImpl.java:967)
at com.adobe.acs.commons.rewriter.impl.VersionedClientlibsTransformerFactory.getVersionedPath(VersionedClientlibsTransformerFactory.java:201)
at com.adobe.acs.commons.rewriter.impl.VersionedClientlibsTransformerFactory.rebuildAttributes(VersionedClientlibsTransformerFactory.java:148)
at com.adobe.acs.commons.rewriter.impl.VersionedClientlibsTransformerFactory.versionClientLibs(VersionedClientlibsTransformerFactory.java:138)
at com.adobe.acs.commons.rewriter.impl.VersionedClientlibsTransformerFactory.access$200(VersionedClientlibsTransformerFactory.java:82)
at com.adobe.acs.commons.rewriter.impl.VersionedClientlibsTransformerFactory$VersionableClientlibsTransformer.startElement(VersionedClientlibsTransformerFactory.java:245)

Environment

AEM6.2 and later versions.

Cause

The clientlibs-service user might be missing or missing permissions.

Resolution

To get rid of the AccessDeniedException and fix the issue then do the following:

  1. Go to http://host:port/crx/de/index.jsp web app and log in as admin.

  2. Browse to the folders below and validate that clientlibs-service user has these permissions:

    • /apps Allow jcr:read
    • /libs Allow jcr:read
    • /etc Allow jcr:read
    • /var/clientlibs Allow jcr:read, rep:write

    To view permissions, browse to the node you want to view or modify permissions for then on the bottom right panel of CRXDE, click on the Access Control tab.

    access_control

    If the clientlibs-service user itself is missing then go to a working AEM instance and create a package of this path /home/users/system/clientlibs-service. Then install that to your broken instance.

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