Note:
The following content applies to NA, APAC, and EMEA geos only.
Adobe sends mails under various circumstances; some of them include:
- You request that Adobe email your membership password to you.
- You make a purchase on the Adobe Store or another Adobe eCommerce system.
- You create a case in the Adobe Support Portal.
- You convert a PDF using Create Adobe PDF Online.
- A hosted service on Adobe.com requires you to verify your email address.
- Auto-renewal reminders.*
*Mails sent 30 days before the expiry of your subscription or when a new invoice is raised for your subscription payments.
Use the following troubleshooting tips to resolve issues related to non-receipt of email from Adobe.
Search your junk or bulk email folders for the email from Adobe. Your mail administrator or mail program could have automatically set up these folders for you, and filters can sweep emails into these folders without you knowing it.
Watch out for the following email addresses from Adobe:
Mail IDs |
Mail IDs | Mail IDs |
AGSW1@ADOBE.COM AccountAbuse@adobe.com Audit@adobe.com Escalations@adobe.com Ops@adobe.com Playground@adobe.com Trial@adobe.com Vetting@adobe.com abuse@adobe.com admin@adobe.com adobeauthorizations@adobe.com adobeauthorizations@adobe.net adobecare@adobe.net adobeconnect_trials@adobe.com adobeconnect_trials@adobe.net support_noreply@adobe.net syndication@adobe.com technologypartners@adobe.com support_noreply@adobe.com |
adobeinfo@adobe.com adobeupd@adobe.com adobeupd@adobe.net assist@adobe.com auto@adobe.com caonguye@adobe.com ccproductupdates@adobe.com connectadmin@acrobat.com creativesdk@adobe.net custsupp@adobe.com directordownload@adobe.com directordownload@adobe.net eng@adobe.comfps@adobe.com hendrix@adobe.com message@adobe.com technologypartners@adobe.net trainingpartners@adobe.com support@adobe.net |
message@adobe.net noreply@acrobat.com noreply@adobe.com noreply@adobe.net noreply@adobecslive.com noreply@adobestandout.com noreply@creativecloud.com noreply@photoshop.com noreply_adobestory@adobe.com noreplycseb@adobe.com partners@adobe.com partners@adobe.net reply@adobe.com reply@adobe.net storemanager@adobe.com storemanager@adobe.net suppnr@adobe.com support@adobe.com
|
For more information on bulk and junk email folders, check with your mail administrator or your email program's Help files.
Adobe's email system does not work with some anti-spam software, such as those that use autoresponse or challenge methods to block unwanted email. Temporarily disable the software and wait for the email to arrive.
If your organization has a spam appliance or application, ensure that it is configured to allow email from Adobe and Amazon Web Services.
Note:
On many email servers, if you marked an email from Adobe as spam, all future Adobe emails automatically direct to your spam folder.
Sometimes, a High security setting for your email blocks email messages from Adobe. Adjust your setting to Medium or Medium-High.
If you have not received the email from Adobe, check with your mail administrator about your server's available disk space; it could be full. It's also possible that your email administrator should add Adobe's mail server to your company's whitelists, using the following IP addresses and subnets:
- 64.18.0.0/20
- 207.126.144.0/20
- 207.171.162.174
- 216.104.214.90
- 216.104.212.91
- 216.104.212.92
- 216.104.212.93
- 216.104.212.94
- 216.104.212.104
- 216.104.212.105
- 54.240.14.29
- 54.240.14.30
- 54.240.27.170
- 54.240.27.171
Modify your email address or click Change to modify the email address in the Edit Your Account Information page. For more information on how to modify your email address, see Try a different email address.
-
Sign
in your Adobe account. For information on accessing your renewed subscription account, see Renew a membership. For information on your current account, refer Manage your current membership.to 
-
In the navigation bar at the top, click the Profile tab. For information on recovering your account details, resetting, and recovering your password, mapping your mail id to your account see troubleshoot your Adobe account issues.
-
In the Account information section, confirm that your email address is correct. If not, edit it. If your new email address is not accepted, or if Adobe tried to verify a wrong mail ID instead of the actual id, see Cannot access mail.
For information on how to access your Adobe ID, see Manage your adobe account.
If you are still unable to receive email, contact Customer Service to verify that your email address is listed correctly in Adobe's database.
Twitter™ and Facebook posts are not covered under the terms of Creative Commons.