Learn about canceling your subscription (membership), refunds, and early termination fees.

How to cancel

If purchased directly from Adobe

You can cancel the subscription for your Creative Cloud plan at any time. Here’s how:

  1. Sign in to your Adobe ID account with your Adobe ID (usually your email) and password.

  2. Under Plans, click Manage plan for the plan subscription you want to cancel.

    If Manage plan is not displayed, contact Adobe Customer Care to cancel your subscription.

    Manage-plan
  3. Under Plan & payment, click Cancel plan.

    Cancel-plan

    Note:

    In countries served by Digital River, Adobe's e-commerce partner, it’s not possible to make changes online. Contact Adobe Customer Care to cancel your subscription.

  4. Indicate the reason you want to cancel, and then click Continue.

  5. On the screen that follows, you can choose another plan, keep your plan, continue with cancellation, or chat with Adobe Customer Care.

If you proceed with cancellation, you will receive an email confirmation notifying you about the successful cancellation.

Note:

To start a new Creative Cloud plan, visit the Creative Cloud plans page.

If purchased from a reseller (Amazon, iTunes, Best Buy, and so on)

If you purchased your plan from a seller other than Adobe, contact the seller for assistance.

If you purchased a Creative Cloud for teams subscription

For Creative Cloud for teams subscription cancellation requests, contact Adobe Customer Care.

What happens when I cancel?

Do I get a refund?

Annual subscription (paid monthly)

If you cancel within 14 days of your order, you will receive a full refund.

If you cancel after 14 days, your service will continue until the end of that month’s billing period, and you’ll be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you’d pay 50% of the $100 remaining balance = $50 early termination fee.

Annual subscription (prepaid)

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.

Month-to-month subscription

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.

Note:

The refund only applies for 14 days after the original purchase, not for subsequent renewals.

Understand Creative Cloud subscription terms and how they impact refunds.

Free membership benefits after cancelation

  • After you cancel, you continue to have access to a free Creative Cloud membership.
  • If you saved your work on your computer, you continue to have access to those files on your device.
  • You no longer have access to your Creative Cloud applications, nor most of the services included in your paid Creative Cloud plan subscription.
  • Your allowed cloud storage is reduced to 2 GB. If you're over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers. To learn about your storage, see How do I know how much storage I've used?
  • You continue to have access to the Adobe XD free Starter plan and the Premiere Rush CC free Starter plan. 

Lightroom CC or Lightroom Classic CC user?

  • Lightroom CC: Adobe will continue to store your original images for one year after your membership lapses. During that time, you can continue to launch Lightroom CC to download your original files from our cloud services.
  • Lightroom Classic CC: You'll still have access to all your photos on your local hard drive through Lightroom for the desktop. You can continue to import and organize photos as well as output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile are not available after your membership ends.

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