Last updated on
Jan 12, 2022
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Also applies to Adobe Premiere Pro, Creative Suite
Adobe Media Encoder crashes when Presets directory cannot be found
Media Encoder crashes with the following error:
The directory '/Users/%username%/Documents/Adobe/Adobe Media Encoder/8.0/Presets' could not be found.
This crash can occur under the following scenarios:
- Trying to open the New Preset dialog from the Preset panel, but the dialog doesn't open.
- Trying to encode a file, but encoding fails to start.
- Crash when you attempt to quit.
Solution: Back up custom presets and delete the Presets folder
- Navigate to the /Users/%username%/Documents/Adobe/Adobe Media Encoder/8.0/Presets folder.
- Temporarily move any presets in that folder to a new location. Only move the .EPR files. You delete the PresetTree.xml is file in the next step.
- Delete the Presets folder.
- Launch Adobe Media Encoder.
- Close Adobe Media Encoder.
- Return the .EPR files that you relocated in step 2 to their original location.
- Launch Adobe Media Encoder.