To launch a meeting in the browser window, install and enable the Flash Player in your browser. If Flash Player is not installed or is disabled, Adobe Connect meeting room does not open in a browser. Instead, it prompts to install the Adobe Connect application.
To attend an Adobe Connect session in Chrome browser, make sure Flash is enabled in Chrome and access the meeting URL. If you have the application for desktop installed, Chrome launches the meeting in the application.
If the meeting is launched in the application from the Chrome browser, then closing all instances of the Chrome browser causes you to exit the room.
Adobe Connect application for desktop does not launch when a meeting is launched from Flash-enabled Firefox 32-bit browser. For first-time users, Adobe Connect application does not get automatically installed when using 64-bit Firefox.
Use any one of the following workarounds:
- Use a different browser.
- Manually install the application for desktop. Launch meeting directly in the application for desktop.
- Disable Flash in Firefox browser and then access the meeting URL.
As an Adobe Connect 9.7 user, if you cannot load the Adobe Connect Central home page using Internet Explorer 11, switch to a different browser. Alternatively, request your administrator to upgrade to Adobe Connect 9.8.
To install Flash Player in Internet Explorer, see this article.
To use Adobe Connect in IE, enable Flash Player in IE and disable ActiveX Filtering in IE. To do so, see Flash Player in IE.
In the Internet Properties, open the Programs tab and select Manage Add-ons. Enable Shockwave Flash Object. If the plug-in is not available, download it from here.
On the Plug-ins page, select Always Activate for Shockwave Flash. If the plug-in is not available, download it from here.
In the Plugins Settings, activate Flash Player. If the plug-in is not available, download it from here.
In the Advanced Settings, search for Use Flash Player, and turn it on using the slider. If the plug-in is not available, download it from here.
If the Adobe Connect meeting still does not open in the browser, append ?launcher=false at the end of the meeting URL. For example, if your meeting URL is "meetingroom.example.com", then open "meetingroom.example.com/?launcher=false".
If the issue continues to persist, contact the Adobe Connect Support team here.