Log in as an Administrator. In the left panel, click Email Templates.
All users who are allocated to a session are assigned the role of an instructor.
There are scenarios where a session may require multiple instructors, or an Administrator/Author assigns a user group to a session. This results in all users in the user group being assigned the role of an instructor.
As roles cannot be branched during bulk assignment of users in a user group, the instructor role gets assigned to all users.
Create custom user groups to filter the user roles assigned to a session. To remove the assigned instructor roles in a user group, perform the following steps:
Create a custom User group in the Add User Group window as follows:
The above steps create a list of users to be added in the inclusion set and remove specific users (instructors) mentioned in the exclusion set.
Ensure that any email triggers that were disabled in step 2 are re-enabled once completed.