Issue

While installing or updating Creative Cloud apps (for example, Photoshop or Bridge) using the Adobe Creative Cloud desktop app, you get Error Code 146 or Error Code 147. The error summary may read as follows:

Exit Code: 146
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobePhotoshop17-Core_x64', version:17.0.0.88
FATAL: Error occurred in install of package (Name: AdobePhotoshop17-Core_x64 Version: 17.0.0.88). Error code: '146'
WARN: Failed to move directory 'C:\adobeTemp\ETR5515.tmp\1\Application' to 'C:\Program Files\Adobe\Adobe Photoshop CC 2015.5'

 

This error generally occurs when the installer is unable to move a file from the temporary folder where it was first downloaded.

Solutions

Upgrade to the latest version of the Creative Cloud desktop app

To update to the latest version of Adobe Creative Cloud desktop app, remove the Creative Cloud desktop app by using the Creative Cloud desktop app uninstaller utility. After you remove it, you can download and install the current version of the Creative Cloud desktop app.

Note:

If you receive a message stating that you cannot uninstall the Creative Cloud desktop app because it is used by other applications, you are using the uninstaller and not the Creative Cloud desktop app uninstaller utility. Download and run the Creative Cloud desktop app uninstaller utility instead.

Temporarily disable antivirus or security software

Temporarily disable antivirus or security software until Creative Cloud app download and installation are complete. Certain software titles may interfere with the creation of the folders required in the installation process, resulting in this error. Details on how to adjust the security settings for two popular security software titles follow:

Note:

Links to third-party resources in the sections above are provided only as a courtesy. Contact your antivirus/security software vendor for specific directions.

Remove any existing corrupt installation

There might be installation records of Adobe product you are trying to install on your system that may have become corrupted or may be causing problems with a new installation. Run the Adobe Creative Cloud Cleaner Tool to remove any such prior installations. See Use the Creative Cloud Cleaner Tool to solve installation problems for more information.

Manually create the required directory

Manually create the directory mentioned in the error message. In the example error at the top of this page, you could manually create the C:\Program Files\Adobe\Adobe Photoshop CC 2015.5 directory to resolve the error.

For full details of the error encountered, review the Install.log file. See Download and install errors for more information on reviewing this file.

Note:

Several users with customized user directory locations or other system variables have found success with this solution.

Verify file permissions

Verify that file permissions are set appropriately on the folders being created. See Verify file permissions for more information.

Try a different download link

If none of the solutions above resolves the issue, you can try downloading the application directly. You'll need to enter your Adobe ID and password to access the site.

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