Error message when installing Adobe Creative Cloud desktop app

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Adobe Creative Cloud User Guide
Applies to: Adobe Creative Cloud

在中国购买的 Creative Cloud 产品不含 CC 桌面应用程序中的 Creative Cloud 移动应用程序和在线服务及相关功能。

Follow these steps to resolve errors when downloading and installing Creative Cloud desktop app.

  1. Check your Internet connection.

    Creative Cloud desktop app requires an Internet connection to download and update apps. Verify that you can connect to the Internet, disconnect and then reconnect.

  2. Start your system in Safe Mode with Networking

    Restart your system in Safe Mode with Networking and then try to download the Creative Cloud app.

  3. Identify any installation conflicts.

    • If you have a firewall, it may be interfering with the install. Contact an administrator to help you disable it temporarily to install Creative Cloud apps.
    • Sometimes antivirus software can interfere with the download. See your antivirus documentation for information on temporarily disabling virus check.

  4. Try a different download link.

    If none of the solutions above resolve the issue, try downloading the application directly. You'll need to sign in from the upper right corner of your browser and enter your Adobe ID and password.

Creative Cloud desktop app is critical for working with Adobe apps but if you’re having problems installing apps because it has been corrupted, you should uninstall and reinstall it to fix the problem.

Windows

  1. Download the ZIP file containing the executable uninstaller (.exe).

    Get file
    Creative Cloud Uninstaller

  2. Extract Creative Cloud Uninstaller.zip.

  3. Run the executable installer file, Creative Cloud Uninstaller.exe.

  4. The installer prompts you to confirm that you want to uninstall Creative Cloud desktop app. Review the message and click Uninstall.

  5. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

  6. Download and reinstall Creative Cloud desktop app.

    Download and install your Creative Cloud apps if you have questions about the download and installation process.

Mac

  1. Download the Zip file and mount the DMG file.

    Get file
    Creative Cloud Uninstaller

  2. Depending on your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Click Open to continue.

  3. The installer prompts you to confirm that you want to uninstall Creative Cloud desktop app. Review the message and click Uninstall.

  4. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

  5. Download and reinstall Creative Cloud desktop app.

    Download and install your Creative Cloud apps if you have questions about the download and installation process.

    Still not working?

    Double-check to make sure your issue isn’t related to system requirements. If that doesn’t resolve it, your issue could be related to your router setup, hardware firewalls or proxies, or other advanced connectivity issues.

    Contact us for assistance.

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