Resolve installation failure | Adobe Creative Cloud desktop application

Follow this step-by-step guide to resolve a failed installation of the Adobe Creative Cloud desktop application.

Try the solutions provided in the next section when you can't install or update the Creative Cloud desktop application, and receive one of the following errors:

Creative Cloud desktop failed to install
Creative Cloud desktop failed to update
Error code 1
Error code P1
Error code 50
Error code P50
Error code 1001
Error code 1002

Error 1001

Try the following solutions in order. Stop once you're able to successfully install the Creative Cloud desktop app.

Solution 1: Uninstall the Creative Cloud desktop app, and then reinstall it

Windows

See Uninstall the Creative Cloud desktop app on Windows.

Mac OS

See Uninstall the Creative Cloud desktop app on Mac.

Solution 2: Run the Adobe CC Cleaner tool

To remove the current installation of the Creative Cloud desktop app, run the Creative Cloud Cleaner tool. See Run the CC Cleaner tool .

In the CC Cleaner Tool, choose option 3: Creative Cloud 2015, Creative Cloud 2014, Creative Cloud & CS6 Products. Then choose option 1: Adobe Creative Cloud Desktop.

Rename the following OOBE folders to OOBE.old:

Windows

\Program Files (x86)\Common Files\Adobe\OOBE
\Users\\AppData\Local\Adobe\OOBE

Mac OS

/Library/Application Support/Adobe/OOBE

Download and reinstall the Creative Cloud desktop app.

Solution 3: Reinstall the Creative Cloud desktop app using an administrator account

Create a new local user account with administrator privileges, and log in using that account. Then download and reinstall the Creative Cloud desktop app.

Windows 10

See Create a local user account in Windows 10.

Windows 8

See Create a user account.

Windows 7

See Create a user account.

Mac OS

See Set up users, guests, and groups on your Mac.