Versions affected
Last updated on
May 17, 2021 07:59:13 AM GMT
Learn how to export your artwork as PNG files with the desired resolution in the October 2017 release of Illustrator CC.
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2018 release of Illustrator CC |
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Operating system |
Windows and macOS |
Issue
When you export your artwork as PNG files, Illustrator always exports the artwork in 72 ppi , regardless of the resolution you specify. This issue occurs only when you enable the Import Previous Settings And Preferences option in the Creative Cloud desktop app while updating from a previous version of Illustrator CC to the October 2017 release of Illustrator CC.
Solutions
Solution 1: Reset Illustrator preferences
To resolve this issue, restore Illustrator preferences to their default settings. For details, see Set preferences.
Solution 2: Run the script: PNGResolutionReset
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Download PNGResolutionReset.zip on your computer:
Download
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Extract the content of the zip folder downloaded in step 1.
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Launch the October 2017 release of Illustrator CC.
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Choose File > Scripts > Other Scripts. Alternatively, use the keyboard shortcut Ctrl/Command+F12.
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Choose the downloaded script and click Open.
Our engineering team is looking into a more robust way to handle this issue.
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