Effective as of August 6, 2018

The product description for Customers licensing Adobe Experience Manager Managed Services version 6.3 or licensing prior to April 4, 2018, is available here.  

Adobe Experience Manager Managed Services ("AEM Managed Services")

What is Adobe Experience Manager Sites 6.4 ("AEM Sites")?

AEM Sites is a content and experience management platform for delivering digital cross-channel customer experiences. AEM Sites enables organizations to create and manage digital experiences at scale across all channels.

Products and Services

License Metric

AEM Sites Managed Services Basic

Per AEM Sites Managed Services Basic Base Package

AEM Sites Managed Services Enterprise

Per AEM Sites Managed Services Enterprise Base Package

AEM Sites Managed Services: Product limitations

1.  AEM Sites Managed Services Basic

Licensing. A separate AEM Sites Managed Services Basic Base Package must be licensed for each AEM Deployment of AEM Sites Managed Services Basic. AEM Sites Managed Services Basic includes use of the Media Library functionalities of AEM Assets.

AEM Sites Managed Services Basic Base Package means one of the following configurations, as identified in the applicable Sales Order:

(a)    AEM Sites: MS Basic 99.5%. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Author Instance, 1 Publish Instance, and 1 Dispatcher Instance for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 1 terabyte per month; and
    • Backup: 1.5 terabytes.
  • 3 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 300 gigabytes;
    • Network I/O: 150 gigabytes per month; and
    • Backup: 300 gigabytes.
  • up to 10 Concurrent Users;
  • up to 1 million Activities per month;
  • Service Tier 1; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site maintained by AEM Sites Managed Services Basic; and
    • use of the Adobe Experience Targeting Distributed Code on any Customer Site maintained by AEM Sites Managed Services Basic.

(b)    AEM Sites: MS Basic HR 99.5%. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Author Instance, 2 Publish Instances, and 2 Dispatcher Instances for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 750 gigabytes;
    • Network I/O: 1.5 terabytes per month; and
    • Backup: 2.25 terabytes.
  • 5 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 250 gigabytes per month; and
    • Backup: 500 gigabytes.
  • up to 20 Concurrent Users;
  • up to 3 million Activities per month;
  • Service Tier 1; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site maintained by AEM Sites Managed Services Basic HR; and
    • use of the Adobe Experience Targeting Distributed Code on any Customer Site maintained by AEM Sites Managed Services Basic HR.

2.  AEM Sites Managed Services Enterprise

Licensing. A separate AEM Sites Managed Services Enterprise Base Package must be licensed for each AEM Deployment of AEM Sites Managed Services Enterprise. AEM Sites Managed Services Enterprise includes use of the Media Library functionalities of AEM Assets.

AEM Sites Managed Services Enterprise Base Package means one the following configurations, as identified in the applicable Sales Order:

(a)    AEM Sites: MS Enterprise 99.5%. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Author Instance, 1 Publish Instance, and 1 Dispatcher Instance for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 1 terabyte per month; and
    • Backup: 1.5 terabytes.
  • 3 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 300 gigabytes;
    • Network I/O: 150 gigabytes per month; and
    • Backup: 300 gigabytes.
  • up to 40 Concurrent Users;
  • up to 5 million Activities per month;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise; and
    • use of the Adobe Experience Targeting Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise.

(b)    AEM Sites: MS Enterprise HR 99.5%. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Author Instance, 2 Publish Instances, and 2 Dispatcher Instances for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 750 gigabytes;
    • Network I/O: 1.5 terabytes per month; and
    • Backup: 2.25 terabytes.
  • 5 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 250 gigabytes per month; and
    • Backup: 500 gigabytes.
  • up to 40 Concurrent Users;
  • up to 10 million Activities per month;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise HR; and
    • use of the Adobe Experience Targeting Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise HR.

(c)    AEM Sites: MS Enterprise 99.9%. Includes:

  • 99.9% Minimum Uptime Percentage for 2 Publish Instances and 2 Dispatcher Instances for use in the production environment;
  • 99.5% Minimum Uptime Percentage for 1 Author Instance for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 750 gigabytes;
    • Network I/O: 1.5 terabytes per month; and
    • Backup: 2.25 terabytes.
  • 5 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 250 gigabytes per month; and
    • Backup: 500 gigabytes.
  • up to 40 Concurrent Users;
  • up to 40 million Activities per month;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise; and
    • use of the Adobe Experience Targeting Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise.

(d)    AEM Sites: MS Enterprise 99.95%. Includes:

  • 99.95% Minimum Uptime Percentage for 4 Publish Instances and 4 Dispatcher Instances for use in the production environment;
  • 99.9% Minimum Uptime Percentage for 2 Author Instances for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 1.5 terabytes;
    • Network I/O: 3 terabytes per month; and
    • Backup: 4.5 terabytes.
  • 10 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 1 terabyte;
    • Network I/O: 500 gigabytes per month; and
    • Backup: 1 terabyte.
  • up to 40 Concurrent Users;
  • up to 80 million Activities per month;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise; and
    • use of the Adobe Experience Targeting Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise.

(e)    AEM Sites: MS Enterprise 99.99%. Includes:

  • 99.99% Minimum Uptime Percentage for 4 Publish Instances and 4 Dispatcher Instances for use in the production environment;
  • 99.9% Minimum Uptime Percentage for 2 Author Instances for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 1.5 terabytes;
    • Network I/O: 3 terabytes per month; and
    • Backup: 4.5 terabytes.
  • 99.0% Minimum Uptime Percentage for 2 Author Instances, 4 Publish Instances, and 4 Dispatcher Instances for use in the pre-production environment;
  • total aggregate capacity across all pre-production environment Author and Publish Instances of:
    • Storage: 1.5 terabytes;
    • Network I/O: 3 terabytes per month; and
    • Backup: 4.5 terabytes.
  • 10 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 1 terabyte;
    • Network I/O: 500 gigabytes per month; and
    • Backup: 1 terabyte.
  • up to 40 Concurrent Users;
  • up to 80 million Activities per month;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise; and
    • use of the Adobe Experience Targeting Distributed Code on any Customer Site maintained by AEM Sites Managed Services Enterprise.

What is Adobe Experience Manager Assets 6.4 ("AEM Assets")?

AEM Assets is a digital asset management tool that is integrated with the Adobe Experience Manager platform and enables Customer to share and distribute digital assets. Users can manage, store, and access images, videos, documents, audio clips, and rich media for use on the web, in print, and for digital distribution.

Products and Services

License Metric

AEM Assets Managed Services Basic

Per AEM Assets Managed Services Basic Base Package

AEM Assets Managed Services Enterprise

Per AEM Assets Managed Services Enterprise Base Package

AEM Assets Managed Services: Product limitations

1.  AEM Assets Managed Services Basic

Licensing. A separate AEM Assets Managed Services Basic Base Package must be licensed for each AEM Deployment of AEM Assets Managed Services Basic. AEM Assets Managed Services Basic does not include use of Fluid Experiences.

AEM Assets Managed Services Basic Base Package means one of the following configurations, as identified in the applicable Sales Order:

(a)    AEM Assets: MS Basic 99.5% - 1 TB. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Extra-Large Author Instance and 1 Dispatcher Instance for use in the production environment;
  • total aggregate capacity across all production environment Author Instances of:
    • Storage: 1 terabyte;
    • Network I/O: 1 terabyte per month; and
    • Backup: 3 terabytes.
  • 2 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 200 gigabytes;
    • Network I/O: 100 gigabytes per month; and
    • Backup: 200 gigabytes.
  • up to 10 Concurrent Users;
  • Service Tier 1; and
  • the following Bundled On-demand Services:
    • use of Brand Portal for up to 200 Brand Portal Users and up to 1 terabyte of On-demand Storage;
    • use of Smart Content Services to tag up to 1 million images per year; and
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site for the sole purpose of monitoring the use of Customer Content managed within AEM Asset Managed Services Basic.

(b)    AEM Assets: MS Basic 99.5% - 2.5TB. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Extra-Large Author Instance and 1 Dispatcher Instance for use in the production environment;
  • total aggregate capacity across all production environment Author Instances of:
    • Storage: 2.5 terabytes;
    • Network I/O: 1 terabyte per month; and
    • Backup: 7.5 terabytes.
  • 2 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 200 gigabytes;
    • Network I/O: 100 gigabytes per month; and
    • Backup: 200 gigabytes.
  • up to 15 Concurrent Users;
  • Service Tier 1; and
  • the following Bundled On-demand Services:
    • use of Brand Portal for up to 500 Brand Portal Users and up to 2.5 terabytes of On-demand Storage;
    • use of Smart Content Services to tag up to 2 million images per year; and
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site for the sole purpose of monitoring the use of Customer Content managed within AEM Asset Managed Services Basic.

(c)    AEM Assets: MS Basic 99.5% - 5 TB. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Extra-Large Author Instance and 1 Dispatcher Instance for use in the production environment;
  • total aggregate capacity across all production environment Author Instances of:
    • Storage: 5 terabytes;
    • Network I/O: 1 terabyte per month; and
    • Backup: 15 terabytes.
  • 2 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 200 gigabytes;
    • Network I/O: 100 gigabytes per month; and
    • Backup: 200 gigabytes.
  • up to 20 Concurrent Users;
  • Service Tier 1; and
  • the following Bundled On-demand Services:
    • use of Brand Portal for up to 1000 Brand Portal Users and up to 5 terabytes of On-demand Storage;
    • use of Smart Content Services to tag up to 5 million images per year; and
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site for the sole purpose of monitoring the use of Customer Content managed within AEM Asset Managed Services Basic.

2.  AEM Assets Managed Services Enterprise

Licensing. A separate AEM Assets Managed Services Enterprise Base Package must be licensed for each AEM Deployment of AEM Assets Managed Services Enterprise. AEM Assets Managed Services Enterprise does not include use of Fluid Experiences.

AEM Assets Managed Services Enterprise Base Package means one the following configurations, as identified in the applicable Sales Order:

(a)    AEM Assets: MS Enterprise 99.5%. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Extra-Large Author Instance and 1 Dispatcher Instance for use in the production environment;
  • total aggregate capacity across all production environment Author Instances of:
    • Storage: up to the quantity of terabytes of Managed Services asset storage detailed in the AEM Assets Managed Services Enterprise SKU description on the Sales Order;
    • Network I/O: 1 terabyte per month; and
    • Backup: 3 times the amount of production environment storage.
  • 2 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 200 gigabytes;
    • Network I/O: 100 gigabytes per month; and
    • Backup: 200 gigabytes.
  • up to 40 Concurrent Users;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of Brand Portal for up to 1000 Brand Portal Users and up to 10 terabytes of On-demand Storage;
    • use of Smart Content Services to tag up to 5 million images per year; and
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site for the sole purpose of monitoring the use of Customer Content managed within AEM Asset Managed Services Enterprise.

(b)    AEM Assets: MS Enterprise 99.9%. Includes:

  • 99.9% Minimum Uptime Percentage for 2 Extra-Large Author Instances and 2 Dispatcher Instances for use in the production environment;
  • total aggregate capacity across all production environment Author Instances of:
    • Storage: up to the quantity of terabytes of Managed Services asset storage detailed in the AEM Assets Managed Services Enterprise SKU description on the Sales Order;
    • Network I/O: 2 terabytes per month; and
    • Backup: 3 times the amount of production environment storage.
  • 4 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 400 gigabytes;
    • Network I/O: 200 gigabytes per month; and
    • Backup: 400 gigabytes.
  • up to 40 Concurrent Users;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of Brand Portal for up to 1000 Brand Portal Users and up to 10 terabytes of On-demand Storage;
    • use of Smart Content Services to tag up to 5 million images per year; and
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site for the sole purpose of monitoring the use of Customer Content managed within AEM Asset Managed Services Enterprise.

What is Adobe Experience Manager Forms 6.4 ("AEM Forms")?

AEM Forms is an enterprise document and form platform that enables Customer to capture and process information, deliver personalized communications, and protect and track information. AEM Forms extends business processes to a mobile workforce and clients by broadening service access to users equipped with a desktop, laptop, smartphone, or tablet.

Products and Services

License Metric

AEM Forms Managed Services Basic

Per AEM Forms Managed Services Basic Base Package

AEM Forms Managed Services Enterprise

Per AEM Forms Managed Services Enterprise Base Package

AEM Forms Managed Services: Product limitations

1.  AEM Forms Managed Services Basic

Licensing. A separate AEM Forms Managed Services Basic Base Package must be licensed for each AEM Deployment of AEM Forms Managed Services Basic. AEM Forms Managed Services Basic includes use of the Media Library functionalities of AEM Assets. AEM Forms Managed Services Basic is subject to the AEM Forms Licensing Limitations.

AEM Forms: Managed Services Basic Base Package means one of the two following configurations, as identified in the applicable Sales Order:

(a)    AEM Forms: MS Basic 99.5%. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Author Instance, 1 Publish Instance, and 1 Dispatcher Instance for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 1 terabyte per month; and
    • Backup: 1.5 terabytes.
  • 3 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 300 gigabytes;
    • Network I/O: 150 gigabytes per month; and
    • Backup: 300 gigabytes.
  • up to 100,000 Form Submissions per year;
  • up to 1,000,000 Document Renderings per year;
  • Service Tier 1; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any adaptive forms or interactive communications (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Basic that meet the definition of Customer Sites; and
    • use of the Adobe Experience Targeting Distributed Code on any adaptive forms or documents (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Basic that meet the definition of a Customer Site.

(b)    AEM Forms: MS Basic HR 99.5%. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Author Instance, 2 Publish Instances, and 2 Dispatcher Instances for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 750 gigabytes;
    • Network I/O: 1.5 terabytes per month; and
    • Backup: 2.25 terabytes.
  • 5 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 250 gigabytes per month; and
    • Backup: 500 gigabytes.
  • up to 300,000 Form Submissions per year;
  • up to 3,000,000 Document Renderings per year;
  • Service Tier 1; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any adaptive forms or interactive communications (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Basic HR that meet the definition of Customer Sites; and
    • use of the Adobe Experience Targeting Distributed Code on any adaptive forms or documents (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Basic HR that meet the definition of a Customer Site.

2.  AEM Forms Managed Services Enterprise

Licensing. A separate AEM Forms Managed Services Enterprise Base Package must be licensed for each AEM Deployment of AEM Forms Managed Services Enterprise. AEM Forms Managed Services Enterprise includes use of the Media Library functionalities of AEM Assets. AEM Forms Managed Services Enterprise is subject to the AEM Forms Licensing Limitations.

AEM Forms Managed Services Enterprise Base Package means one the following configurations, as identified in the applicable Sales Order:

(a)    AEM Forms: MS Enterprise 99.5%. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Author Instance, 1 Publish Instance, and 1 Dispatcher Instance for use in the production environment;
  •  total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 1 terabyte per month; and
    • Backup: 1.5 terabytes.
  • 3 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 300 gigabytes;
    • Network I/O: 150 gigabytes per month; and
    • Backup: 300 gigabytes.
  •  up to 750,000 Form Submissions per year;
  •  up to 10,000,000 Document Renderings per year;
  •  Service Tier 2; and
  •  following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any adaptive forms or interactive communications (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise that meet the definition of Customer Sites; and
    • use of the Adobe Experience Targeting Distributed Code on any adaptive forms or documents (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise that meet the definition of a Customer Site.

(b)    AEM Forms: MS Enterprise HR 99.5%. Includes:

  • 99.5% Minimum Uptime Percentage for 1 Author Instance, 2 Publish Instances, and 2 Dispatcher Instances for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 750 gigabytes;
    • Network I/O: 1.5 terabytes per month; and
    • Backup: 2.25 terabytes.
  • 5 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 250 gigabytes per month; and
    • Backup: 500 gigabytes.
  • up to 1,000,000 Form Submissions per year;
  • up to 15,000,000 Document Renderings;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any adaptive forms or interactive communications (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise HR that meet the definition of Customer Sites; and
    • use of the Adobe Experience Targeting Distributed Code on any adaptive forms or documents (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise HR that meet the definition of a Customer Site.

(c)    AEM Forms: MS Enterprise 99.9%. Includes:

  • 99.9% Minimum Uptime Percentage for 2 Publish Instances and 2 Dispatcher Instances for use in the production environment;
  • 99.5% Minimum Uptime Percentage for 1 Author Instance for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 750 gigabytes;
    • Network I/O: 1.5 terabytes per month; and
    • Backup: 2.25 terabytes.
  • 5 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 500 gigabytes;
    • Network I/O: 250 gigabytes per month; and
    • Backup: 500 gigabytes.
  • up to 2,000,000 Form Submissions per year;
  • up to 30,000,000 Document Renderings per year;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any adaptive forms or interactive communications (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise that meet the definition of Customer Sites; and
    • use of the Adobe Experience Targeting Distributed Code on any adaptive forms or documents (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise that meet the definition of a Customer Site.

(d)    AEM Forms: MS Enterprise 99.95%. Includes:

  • 99.95% Minimum Uptime Percentage for 4 Publish Instances and 4 Dispatcher Instances for use in the production environment;
  • 99.9% Minimum Uptime Percentage for 2 Author Instances for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 1.5 terabytes;
    • Network I/O: 3 terabytes per month; and
    • Backup: 4.5 terabytes.
  • 10 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 1 terabyte;
    • Network I/O: 500 gigabytes per month; and
    • Backup: 1 terabyte.
  • up to 5,000,000 Form Submissions per year;
  • up to 90,000,000 Document Renderings per year;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any adaptive forms or interactive communications (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise that meet the definition of Customer Sites; and
    • use of the Adobe Experience Targeting Distributed Code on any adaptive forms or documents (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise that meet the definition of a Customer Site.

(e)    AEM Forms: MS Enterprise 99.99%. Includes:

  • 99.99% Minimum Uptime Percentage for 4 Publish Instances and 4 Dispatcher Instances for use in the production environment;
  • 99.9% Minimum Uptime Percentage for 2 Author Instances for use in the production environment;
  • total aggregate capacity across all production environment Author and Publish Instances of:
    • Storage: 1.5 terabytes;
    • Network I/O: 3 terabytes per month; and
    • Backup: 4.5 terabytes.
  • 99.0% Minimum Uptime Percentage for 2 Author Instances, 4 Publish Instances, and 4 Dispatcher Instances for use in the pre-production environment;
  • total aggregate capacity across all pre-production environment Author and Publish Instances of:
    • Storage: 1.5 terabytes;
    • Network I/O: 3 terabytes per month; and
    • Backup: 4.5 terabytes.
  • 10 Generic Non-Production Instances for use in the non-production environment;
  • total aggregate capacity across all Generic Non-Production Instances of:
    • Storage: 1 terabyte;
    • Network I/O: 500 gigabytes per month; and
    • Backup: 1 terabyte.
  • up to 10,000,000 Form Submissions per year;
  • up to 200,000,000 Document Renderings per year;
  • Service Tier 2; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any adaptive forms or interactive communications (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise that meet the definition of Customer Sites; and
    • use of the Adobe Experience Targeting Distributed Code on any adaptive forms or documents (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services Enterprise that meet the definition of a Customer Site.

Add-ons

Products and Services

License Metric

Add-On Product and Services Applicability

AEM Assets Add-on

Per Deployment

AEM Sites or AEM Forms

Asset Share

Per Package

AEM Assets Enterprise

AEM Communities

Per Instance

AEM Sites Enterprise

AEM Communities Extension
On-demand Services

Per Instance

AEM Communities

AEM Forms Add-on

Per Deployment

AEM Sites or AEM Assets

AEM Forms Additional License Capacity

Per Package

AEM Forms Enterprise

AEM Screens Standard 

Per Player

AEM Sites Enterprise or AEM Assets Enterprise

AEM Screens Premium 

Per Player

AEM Sites Enterprise or AEM Assets Enterprise

AEM Sites Add-on

Per Deployment

AEM Assets or AEM Forms

Commerce

Per Deployment

AEM Sites (excluding 99.5% SLA) or AEM Assets Enterprise 99.9% SLA

Concurrent User

Per Deployment

AEM Sites Enterprise or AEM Assets Enterprise

Document Security

Per Recipient

AEM Forms Enterprise

Dynamic Media and Video
On-demand Services

Annual Page View Traffic

AEM Assets or AEM Assets Add-on

Enablement Members

Per User

AEM Communities

Enhanced Security

Per Order

AEM Sites Enterprise, AEM Assets Enterprise or AEM Forms Enterprise

Generic Non-Production

Per Instance

AEM Sites, AEM Assets or AEM Forms

Image Authoring Work Station
On-premise Software

Per Instance

AEM Assets

JEE Workflows

Per Deployment

AEM Forms Enterprise

Personalized Media
On-demand Services

Annual Page View Traffic

AEM Assets or AEM Assets Add-on

Managed Production Capacity

Per Package

AEM Sites Enterprise, AEM Assets Enterprise or AEM Forms Enterprise

Managed Storage

Per 250 gigabyte Pack

AEM Sites, AEM Forms or AEM Assets Add-on

Content Delivery Network

Per 500 gigabyte Pack

Managed Services

Add-ons: Product Limitations

AEM Assets Add-on. AEM Assets Add-on Deployments may only be added to an AEM Deployment where an AEM Sites Managed Services Basic or Enterprise Base Package or an AEM Forms Managed Services Basic or Enterprise Base Package has been licensed.  AEM Assets Add-on Deployments include:

  • a Minimum Uptime Percentage equivalent to the Minimum Uptime Percentage of the production environment of the AEM Sites Managed Services Base Package or AEM Forms Managed Services Base Package to which AEM Assets is being added;
  • a 2 vCPU increase in the production environment Author Instance and a 2 vCPU increase in the non-production environment Author Instance of the AEM Sites Managed Services Base Package or AEM Forms Managed Services Base Package to which AEM Assets is being added;
  • up to the total number of Concurrent Users authorized in the AEM Sites Managed Services Base Package to which AEM Assets is being added or up to 40 Concurrent Users if AEM Assets is being added to an AEM Forms Managed Services Base Package;
  • up to 1 terabyte of Managed Services asset storage;
  • up to 3 terabytes of backup;
  • a Service Tier equivalent to the Service Tier of the production environment of the AEM Sites Managed Services Base Package or AEM Forms Managed Services Base Package being to which AEM Assets is being added; and
  • the following Bundled On-demand Services:
    • use of Brand Portal for up to 200 Brand Portal Users and up to 1 terabyte of On-demand Storage;
    • use of Smart Content Services to tag up to 1 million images per year; and
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site for the sole purpose of monitoring the use of Customer Content managed within AEM Asset Managed Services.

Asset Share. Asset Share Packages may only be added to an AEM Deployment where an AEM Assets Managed Services Enterprise Base Package has been licensed. The AEM Sites functionality included for use with Asset Share can only be used to facilitate Customer’s use of Asset Share, including:

  • creating an “Asset Share Page” (i.e., a page used to search assets based on associated metadata) to facilitate the distribution of Customer’s digital assets stored within AEM Assets to internal and external groups (access to the Asset Share Page is not limited to Users); and
  • adding a maximum of 5 related pages to accompany an Asset Share Page (e.g., login page, help page, brand guidelines).

Asset Share Packages include:

  • 1 Publish Instance and, as necessary, 1 Dispatcher Instance for use in the production environment; and
  • 1 or 2, as necessary, Generic Non-Production Instances for use in the non-production environment.

AEM Communities. AEM Communities Instances may only be added to an AEM Deployment where an AEM Sites Managed Services Enterprise Base Package has been licensed. AEM Communities Instances must be licensed in a quantity equal to the total number of Author and Publish Instances deployed as part of the AEM Deployment where the Communities functionality, or any portion thereof, is being used or was previously activated (even if not continuously in use). AEM Communities Instances added to AEM Sites Managed Services Enterprise have a Minimum Uptime Percentage equal to the lesser of the Minimum Uptime Percentage associated with the AEM Sites Instances or 99.9%. Customer must license the AEM Communities Extension for use with AEM Communities. An Enablement Member license is needed to create sites or use site templates (e.g. Reference Structure Learning Site Template) that include Assignment functions.

AEM Communities Extension.  AEM Communities Extension may only be added to an AEM Deployment where AEM Communities has been licensed. AEM Communities Extension must be licensed in an amount equal to the AEM Communities Publish Instances licensed by Customer. Customer can add up to 10,000 posts per month and a maximum storage capacity of 500 gigabytes for each licensed AEM Communities Extension.

AEM Forms Add-on. AEM Forms Add-on Deployments may only be added to an AEM Deployment where an AEM Sites Managed Services Basic or Enterprise Base Package or an AEM Assets Managed Services Basic or Enterprise Base Package has been licensed. AEM Forms Add-on Deployments are subject to the AEM Forms Licensing Limitations. AEM Forms Add-on Deployments include:

  • a Minimum Uptime Percentage equivalent to the Minimum Uptime Percentage of the production environment of the AEM Assets Managed Services Base Package or AEM Sites Managed Services Base Package to which AEM Forms is being added;
  • 1 additional Publish Instance for use in the production environment and 1 additional Generic Non-Production Instance for use in the non-production environment when added to an AEM Assets Managed Services Basic or Enterprise Base Package;
  • up to the total number of Concurrent Users authorized in the AEM Assets Managed Services Base Package or AEM Sites Managed Services Base Package to which AEM Forms is being added;
  • up to 100,000 Form Submissions per year;
  • up to 1,000,000 Document Renderings per year;
  • a Service Tier equivalent to the Service Tier of the production environment of the AEM Assets Managed Services Base Package or AEM Sites Managed Services Base Package to which AEM Forms is being added; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any adaptive forms or interactive communications (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services that meet the definition of Customer Sites; and
    • use of the Adobe Experience Targeting Distributed Code on any adaptive forms or documents (i.e., HTML renditions for capturing or displaying data that responds to the layout of the device and automatically serves up relevant sections of the form/document as needed) created and maintained by AEM Forms Managed Services that meet the definition of a Customer Site.

AEM Forms Additional License Capacity. AEM Forms Additional License Capacity Packages may only be added to an AEM Deployment where an AEM Forms Managed Services Enterprise Base Package has been licensed. AEM Forms Additional License Capacity Packages include:

  • 1 million additional Form Submissions per year; and
  • 15 million additional Document Renderings per year.

AEM Screens Standard. AEM Screens Standard may only be added to an AEM Deployment where an AEM Sites Managed Services Enterprise Base Package or an AEM Assets Managed Services Enterprise Base Package has been licensed. AEM Screens Standard must only be used to manage video and image content that is pushed from AEM Screens to the Player on scheduled times and dates. AEM Screens Standard does not include rights to manage intelligent, interactive, personalized or dynamic content. AEM Screens Standard is licensed per Player and must be licensed in a quantity equal to the total number of Players where the AEM Screens Standard functionality, or any portion thereof, is being used or was previously activated (even if not continuously in use). AEM Screens Standard does not include any Players. When AEM Screens Standard is added to an AEM Assets Managed Services Enterprise Base Package, AEM Screens Standard includes AEM Sites functionality only to be used to facilitate Customer’s use of AEM Screens Standard. AEM Screens Standard added to AEM Sites Managed Services Enterprise or AEM Assets Managed Services Enterprise has a Minimum Uptime Percentage of 99.5%. Adobe may, at its sole discretion, run AEM Screens Standard on a separate AEM Deployment in the Managed Services environment.

AEM Screens Premium. AEM Screens Premium may only be added to an AEM Deployment where an AEM Sites Managed Services Enterprise Base Package or an AEM Assets Managed Services Enterprise Base Package has been licensed. AEM Screens Premium includes all of the capabilities of the AEM Screens Standard and can also be used to manage intelligent, interactive, personalized or dynamic content that may require an automated determination of whether to display dynamic content. AEM Screens Premium is licensed per Player and must be licensed in a quantity equal to the total number of Players where the AEM Screens Premium functionality, or any portion thereof, is being used or was previously activated (even if not continuously in use). AEM Screens Premium does not include any Players. When AEM Screens Premium is added to an AEM Assets Managed Services Enterprise Base Package, AEM Screens Premium includes AEM Sites functionality only to be used to facilitate Customer’s use of AEM Screens Premium. AEM Screens Premium includes functionality to enable Players for interactive or touch application. AEM Screens Premium added to AEM Sites Managed Services Enterprise or AEM Assets Managed Services Enterprise has a Minimum Uptime Percentage of 99.5%. Adobe may, at its sole discretion, run AEM Screens Enterprise on a separate AEM Deployment in the Managed Services environment.

AEM Sites Add-on. AEM Sites Add-on Deployments may only be added to an AEM Deployment where an AEM Assets Managed Services Basic or Enterprise Base Package or AEM Forms Managed Services Basic or Enterprise Base Package has been licensed. AEM Sites Add-on Deployments include:

  • a Minimum Uptime Percentage equivalent to the Minimum Uptime Percentage of the production environment of the AEM Assets Managed Services Base Package or AEM Forms Managed Services Base Package to which AEM Sites is being added;
  • 1 additional Publish Instance for use in the production environment and 1 additional Generic Non-Production Instance for use in the non-production environment, when added to an AEM Assets Managed Services Basic or Enterprise Base Package;
  • up to the total number of Concurrent Users authorized in the AEM Assets Managed Services Base Package to which AEM Sites is being added or 40 Concurrent Users if AEM Sites is being added to an AEM Forms Managed Services Base Package;
  • up to 1 million Activities per month;
  • a Service Tier equivalent to the Service Tier of the production environment of the AEM Assets Managed Services Base Package or AEM Forms Managed Services Base Package being to which AEM Sites is being added; and
  • the following Bundled On-demand Services:
    • use of the Adobe Analytics Essentials Distributed Code on any Customer Site maintained by AEM Sites Managed Services; and
    • use of the Adobe Experience Targeting Distributed Code on any Customer Site maintained by AEM Sites Managed Services.

Commerce. Commerce Deployments may only be added to an AEM Deployment where an AEM Sites Managed Services Basic Base Package (excluding configuration for AEM Sites Managed Services Basic 99.5%), an AEM Sites Managed Services Enterprise Base Package (excluding configuration for AEM Sites Managed Services Enterprise 99.5%), or an AEM Assets Managed Services Enterprise 99.9% Base Package has been licensed.

Concurrent User. Concurrent User Deployments may only be added to an AEM Deployment where an AEM Sites Managed Services Enterprise Base Package or an AEM Assets Managed Services Enterprise Base Package has been licensed.  Concurrent User Deployments include:

  • 2 vCPUs added to the Author Instance of the production environment of the AEM Sites Managed Services Enterprise Base Package or AEM Assets Managed Services Enterprise Base Package to which the Concurrent User Instance is being added; and
  • an increase of up to 40 additional Concurrent Users to the number of Concurrent Users authorized in the AEM Sites Managed Services Enterprise Base Package or AEM Assets Managed Services Enterprise Base Package to which the Concurrent User Deployment is being added.

Content Delivery Network. Content Delivery Network services may only be added to an AEM Managed Services Enterprise Base Package deployed on Amazon Web Services.

Document Security. Document Security may only be added to an AEM Deployment where an AEM Forms Managed Services Enterprise Base Package has been licensed.  Each Recipient is licensed for a single AEM Deployment. Customer must not disable or interfere with electronic notices or dialogue boxes concerning privacy or tracking that appear in the software used for viewing electronic files that have been processed by Document Security. Document Security must be licensed in a quantity of at least 1000 Recipients. Document Security includes 1 Processing Instance for use in the production environment. Document Security added to AEM Forms Managed Services Enterprise has a Minimum Uptime Percentage of 99.5%.

Dynamic Media and Video. Dynamic Media and Video may only be added to an AEM Deployment where an AEM Assets Managed Services Basic or Enterprise Base Package or the AEM Assets Add-on has been licensed. Use of dynamic banner templates is restricted to segmented use only, not 1:1 personalization. Origin server requests for banners cannot exceed 30% of total requests for the account.  In the event origin requests exceed 30% of the total requests, Customer must purchase the Personalized Media add-on. Dynamic Media and Video is provided with 60 gigabytes of aggregate on-demand storage. Access to some of the features and functionality included in Dynamic Media and Video may be provided through alternate interfaces, which may be branded as Adobe Scene7 or Dynamic Media Classic. Adobe may, at its sole discretion, update the branding of the alternate interfaces and consolidate such features and functionality into a single access interface.

Enablement Members. Enablement Members may only be added to an AEM Deployment where AEM Communities has been licensed. An Enablement Member license may not be used concurrently (i.e. the same login ID may not be used by more than one Enablement Member or Computer at a discrete moment in time) or by multiple Users.

Enhanced Security. Enhanced Security may only be added to an AEM Deployment where an AEM Sites/Forms/Assets Managed Services Enterprise Base Package has been licensed.

Image Authoring Workstation. Image Authoring Workstation Instances may only be added to an AEM Deployment where an AEM Assets Managed Services Basic or Enterprise Base Package or AEM Assets Add-on has been licensed. Customer must not install Image Authoring Workstation on any server, shared, or hosted system that allows Image Authoring Workstation to be used or accessed by multiple Computers or used by multiple Users.

JEE Workflows.  JEE Workflows Deployments may only be added to an AEM Deployment where an AEM Forms Managed Services Enterprise Base Package has been licensed.  JEE Workflows only supports the HTML Workspace and AEM Forms JEE Workflows capabilities identified here: https://helpx.adobe.com/experience-manager/6-3/forms/using/capabilities-osgi-jee-workflows.html. Copies of the Adobe AEM Workbench included with the JEE Workflows add-on must only be used by Customer on desktop or laptop Computers for use in conjunction with the JEE Workflows add-on. Any such use will not be counted as an additional Deployment. JEE Workflows Deployments include 1 Processing Instance for use in the production environment. JEE Workflows Deployments added to AEM Forms Managed Services Enterprise have a Minimum Uptime Percentage of 99.5%.

Personalized Media. Personalized Media may only be added to an AEM Deployment where an AEM Assets Managed Services Basic or Enterprise Base Package or the AEM Assets add-on has been licensed. Personalized Media is provided with 60 gigabytes of aggregate on-demand storage. The Dynamic Media and Video functionality included with Personalized Media (when licensed separate from Dynamic Media and Video), can only be used to enable Customer’s use of the Visual Configurator and 1:1 Templates components of Personalized Media. Access to some of the features and functionality included in Personalized Media may be provided through alternate interfaces, which may be branded as Adobe Scene7 or Dynamic Media Classic. Adobe may, at its sole discretion, update the branding of the alternate interfaces and consolidate such features and functionality into a single access interface.

Managed Production Capacity. Managed Production Capacity Packages include:

  • for AEM Deployments of AEM Sites Managed Services Enterprise:
    • up to 20 million Activities per month;
    • 1 Publish Instance and 1 Dispatcher Instance for use in the production environment; and
    • 2 Generic Non-Production Instances for use in the non-production environment.
  • for AEM Deployments of AEM Forms Managed Services Enterprise: 
    • 1 Publish Instance and 1 Dispatcher Instance for use in the production environment; and
    • 2 Generic Non-Production Instances for use in the non-production environment.
  • for AEM Deployments of AEM Assets Managed Services Enterprise:
    • a 4 vCPU increase in the production environment Author Instance and a 4 vCPU increase in the non-production environment Author Instance.

Managed Storage. Managed Storage may only be added to an AEM Deployment where an AEM Sites Managed Services Basic or Enterprise Base Package, AEM Forms Managed Services Basic or Enterprise Base Package, or the AEM Assets Add-on to AEM Sites Managed Services or AEM Forms Managed Services has been licensed. Managed Storage is limited to 1.5 terabytes when added to the AEM Assets Add-on to AEM Sites Managed Services or AEM Forms Managed Services.

Definitions

Activities means any call made to the AEM Sites Managed Services (including, but not limited to, page views, exit links, downloads, customer links, API calls, or other events on the Customer Site(s)) to deliver content or data to the Customer Site. Each call will be counted as one Activity. Activities do not include calls to a content delivery network.

Activities Per Month means sum of the Activities during a 1-month period.  The out-of-the-box, non-customized AEM Sites Managed Services have been scoped to support a specified number of Activities Per Month (as detailed in the description of the Products and Services) based on normalized traffic patterns (i.e., traffic patterns with traffic spikes of less than 25% over the monthly average). If Activities increase beyond normalized traffic patterns in a way that threatens system performance, Adobe will make reasonable efforts to support excess Activity for Customer for up to 2 weeks per quarter at no additional charge to Customer.

Adobe Analytics Essentials means, for customers without a license to Adobe Analytics that have not licensed a HIPAA-ready deployment of AEM Managed Services, use of the (i) Adobe Analytics Essentials Distributed Code as detailed in the definition of the applicable AEM Managed Services Base Package and (ii) reporting functionality available within the applicable AEM Managed Services Base Package. Use of Adobe Analytics Essentials across AEM Managed Services and AEM Mobile On-demand Services is limited to 150 million Primary Server Calls per month (i.e., if Customer has multiple Adobe Analytics Essentials deployments across AEM (e.g., Sites Managed Services, Assets Managed Services, Forms Managed Services and AEM Mobile On-demand Services) Customer is limited to a cumulative 150 million Primary Server Calls per month across all such deployments (e.g., 150 million Primary Server Calls per month spread across Customer’s Sites Managed Services, Assets Managed Services, Forms Managed Services and AEM Mobile On-demand Services Adobe Analytics Essentials deployments)). No access to the Adobe Experience Cloud user interface, or use of any associated functionality, is included with Adobe Analytics Essentials.

Customer Data collected by Adobe Analytics Essentials is stored outside of AEM Managed Services in an On-demand Services environment, although Customer Data may be replicated and stored within AEM Managed Services to facilitate reporting within AEM Managed Services.

Adobe Experience Targeting means, for customers without a license to Adobe Target that have not licensed a HIPAA-ready deployment of AEM Managed Services, use of the Adobe Experience Targeting Distributed Code as detailed in the definition of the applicable AEM Managed Services Base Package and the Adobe Experience Targeting rules-based targeting functionality available within the applicable AEM Managed Services Base Package, for up to 150 million Page Views per month (i.e., if Customer has multiple Adobe Experience Targeting deployments across AEM Sites Managed Services and Forms Managed Services  Customer is limited to a cumulative 150 million Page Views per month across all such deployments (e.g., 150 million Page Views per month spread across Customer’s Sites Managed Services and Forms Managed Services Adobe Experience Targeting deployments)). No access to the Adobe Experience Cloud user interface, or use of any associated functionality, and no A/B testing functionality is included with Adobe Experience Targeting.

Customer Data collected by Adobe Experience Targeting is stored outside of AEM Managed Services in an On-demand Services environment.

AEM Deployment means an independent Author Instance or linked cluster of Author Instances, with any number of connected Publish Instances.

AEM Forms Licensing Limitations means the following license limitations:

  • AEM Forms Portal
    • The AEM Sites functionality included as part of AEM Forms Portal may only be used for the creation, management, administration and delivery of forms and Documents on a website, such as creation and customization of a web page associated with the search, display, retrieval and processing of forms and Documents, and for the authoring of emails that link back to Documents delivered on a website. Customer may not use the AEM Sites functionality included as part of AEM Forms Portal to publish web content or manage websites not related to forms processing or Document display.
    • Media Library may only be used in the composition of forms, Documents and correspondence, and related AEM Forms Portal web pages, but may not be used for general asset storage and management.
  • Reader Extensions. For each AEM Forms Managed Services Basic or Enterprise Base Package licensed by Customer:
    • Customer may use Reader Extensions on up to 100 unique Documents and Deploy these Documents to an unlimited number of Recipients.
    • Customer may use Reader Extensions on an unlimited number of Documents when the Document has been rendered by the PDF Forms Rendering Engine immediately prior to its Deployment to a Recipient. In this unlimited use scenario, the Reader Extended Document may not be posted to a website or otherwise Deployed to more than one Recipient without re-rendering the Document using the PDF Forms Rendering Engine.
  • Fonts. For fonts identified as “Licensed for print and preview embedding” here: http://www.adobe.com/products/type/font-licensing/additional-license-rights.html, Customer may embed copies of the font software distributed to Customer for use with AEM Forms into Customer’s Documents only for the purpose of printing and viewing Documents.
  • Adobe AEM Designer. Copies of Adobe AEM Designer must only be used by Customer on desktop or laptop Computers for use in conjunction with AEM Forms Managed Services Basic. Any such use will not be counted as an additional Instance.
  • Digital Certificates. Any purchase, use, or reliance upon digital certificates issued by third-party certificate authorities in conjunction with Customer’s use of AEM Forms Managed Services Basic is done at Customer’s sole determination, risk, and responsibility.
  • Adobe Acrobat Professional. Any Adobe Acrobat Professional provided to Customer in conjunction with AEM Forms Managed Services Basic may only be installed on Computers where or AEM Forms Managed Services Basic has been installed and may only be used indirectly to the extent that the AEM Forms PDF Generator is designed to access Adobe Acrobat Professional programmatically as described in the Documentation.
  • Concurrent Users.  The out-of-the-box, non-customized AEM Forms Managed Services offerings are scoped to support up to 40 Concurrent Users.

AEM Forms Portal means an AEM Forms Managed Services module that allows for limited access to AEM Sites functionality and Media Library for use in conjunction with AEM Forms Managed Services. A reasonable number of User licenses are included with AEM Forms Portal, but any such Users are only authorized to use the AEM Sites functionality and Media Library subject to the limits of AEM Forms Portal and are not authorized to access the full functionality of AEM Sites and AEM Assets.

AEM Mobile On-demand Services means the multi-tenant service accessed through the AEM Mobile On-demand Services User Interface.

Annual Page View Traffic means the sum of the Page Views during a 12-month period.

Assignment means Customer’s ability to assign resources to Enablement Members where the consumption of resources is tracked, scored and reported.

Author Instance means the environment where Users can enter and manage the content of Customer’s website. All Author Instances are Large Instances unless otherwise designated as Extra-Large Instances.

Backup means the total combined backup space available for each AEM Deployment.

Brand Portal means the Brand Portal On-demand Service. Brand Portal On-demand Services-based storage is counted as part of Customer’s total storage.

Brand Portal User means an individual who may use or access the Brand Portal user interface. Brand Portal Users licenses may not be used concurrently (i.e., the same login ID may not be used by more than one User or Computer at a discrete moment in time) or by multiple Users.

Bundled On-demand Services means any one, or combination of, the following, as detailed in the description of the applicable AEM Managed Services Base Package:

  • Analytics Essentials;
  • Brand Portal;
  • Experience Targeting; or
  • Smart Content Services.

Bundled On-demand Services operate in multitenant environments outside of the Managed Services environment.  As a result, the Bundled On-demand Services are not provided under the Minimum Uptime Percentage of the associated Managed Services and are not subject to any other Managed Services infrastructure-related, backup, storage, encryption, data retention, or support obligations set forth in this Agreement.  Bundled On-demand Services are not HIPAA-ready or FedRAMP-ready and must not be used in conjunction with data or processes requiring HIPAA or FedRAMP protections.

Concurrent Users means the number of Users simultaneously accessing the production environment Author Instance(s) of the Managed Services. The out-of-the-box, non-customized AEM Managed Services have been scoped to support a specified number of Concurrent Users (as detailed in the description of the Products and Services) based on the average User-driven load placed on the production environment Author Instance(s) of the Managed Services. If the number of Concurrent Users at any point exceeds the number of Concurrent Users specified in the description of the applicable Products and Services, or Customer’s average User-driven load placed on the production environment Author Instance(s) of the Managed Services exceeds Adobe’s pre-scoped average, Customer may experience performance limitations. If Customer’s average User-driven load placed on the production environment Author Instance(s) of the Managed Services is less that Adobe’s pre-scoped average, Customers’ AEM Managed Services deployment may support more than the specified number of Concurrent Users (as detailed in the description of the Products and Services).

Customer Enablement Engineer means a pooled resource that may answer questions regarding Managed Services best practices from up to 10 named Customer technical support contacts for up to 90 total hours of Customer Enablement Engineer time per year, unless otherwise set forth in a Sales Order. Adobe provides no specific response times in association with a Customer Enablement Engineer.

Customer Success Engineer means a resource that may answer questions from a maximum of 10 named Customer technical support contacts regarding the initial implementation of the Managed Services, the upgrade process, and Managed Services best practices. Such Customer Success Engineer will be available from 9am to 5pm Monday through Friday in the time zone where the Customer's Customer Success Engineer is located. Adobe provides no specific response times in association with a Customer Success Engineer.

Deploy means to deliver or otherwise make available, directly or indirectly, by any means, a Document to one or more persons or entities including Recipients. A Document that has been Deployed will be deemed to remain Deployed until it is no longer available for distribution.

Dispatcher Instance means the environment for the caching or load balancing tool for a dynamic web authoring environment. For caching, the Dispatcher Instance works as part of an HTTP server that caches as much of the static website content as possible and accesses the website's layout engine as infrequently as possible. In a load-balancing role, the Dispatcher Instance distributes load across different clustered Instances. All Dispatcher Instances are Large Instances.

Document means an electronic or printed file that is processed or generated by AEM Forms, including Documents that contain data fields where data may be entered and saved. A Document will be deemed “unique” unless it is an identical copy of a Deployed Document, is a direct language translation of a Deployed Document, differs from other Deployed Documents only with respect to correction of typographical errors, or contains pre-Deployment customizations of information about Recipients (e.g. name, address, account number, etc.) and similar differences that do not alter the fundamental business purpose of the Document.

Document Rendering means the rendering of a Document by combining a template and data or the conversation of a Document from one format to another regardless of the length or final format of the Document. The out-of-the-box, non-customized AEM Forms Managed Services have been scoped to support a specified number of Document Renderings per year (as detailed in the description of the Products and Services) based on normalized Document Rendering patterns (i.e., Document Rendering patterns with hourly Document Rendering spikes of less than 25% over the hourly average). If Document Renderings increase beyond normalized Document Rendering patterns in a way that threatens system performance, Adobe will make reasonable efforts to support excess Document Renderings for Customer for up to 2 weeks per quarter at no additional charge to Customer.

Extra-Large Instances means an allocation of 4 vCPUs.

Form Submission means the submission of data from any form of any type authored by AEM Forms that results in the submission of data to a database or other storage repository, regardless of location. Where a form consists of multiple pages or panels, a submission of the form is considered a single Form Submission. Partially completed forms do not count as Form Submissions: only the final form submission is considered a Form Submission. Each form in a form set counts as an individual Form Submission. The out-of-the-box, non-customized AEM Forms Managed Services have been scoped to support a specified number of Form Submissions per year (as detailed in the description of the Products and Services) based on normalized Form Submission patterns (i.e., Form Submission patterns with hourly Form Submission spikes of less than 25% over the hourly average). If Form Submissions increase beyond normalized Form Submission patterns in a way that threatens system performance, Adobe will make reasonable efforts to support excess Form Submissions for Customer for up to 2 weeks per quarter at no additional charge to Customer.

Fluid Experiences means the functionality within AEM Sites comprised of the following features: Content Fragments, Experience Fragments and Content Services.

Generic Non-Production Instance means Instances that may only be used to perform functions in the non-production environment of an AEM Deployment where an AEM Managed Services Sites/Assets/Forms Base Package has been licensed.  All Generic Non-Production Instances are Large Instances.

Instance means:

(a)    for Managed Services deployments, one copy of AEM Managed Services running on one Computer; and

(b)    for On-premise Software deployments, one copy of the On-premise Software instantiated and running within a java virtual machine process on one physical Computer or virtual environment.

Each Instance can be designated as either an Author Instance or Publish Instance, but each will be counted separately as one Instance.

Large Instance means an allocation of 2 vCPUs.

Media Library means the following functionalities available in AEM Assets for use at the individual digital asset level: storage of digital assets in support of Customer’s web content management system; managing metadata properties under the Properties Basic tab; accessing the Timeline features (including viewing Comments, managing asset Versions, starting Workflows and viewing Activities); adding comments via the Annotate icon; managing static Renditions; and Creative Cloud file sharing via the Share Link. Use of any other features of AEM Assets requires a full AEM Assets license.

Network I/O means the total combined input and output traffic, to and from the given cloud region, for each AEM Deployment. There is no limit on the transmission of information that does not depart the regional cloud and is instead terminated at another server with than regional cloud.

Page View means a single view of an email or web page of an internet site, including application screen views, application screen states, mobile web pages, and social network pages. Page Views occur each time a web page is loaded or refreshed, an application is loaded, or when content renders or is shown through an opened or viewed email.

PDF Forms Rendering Engine means the server-based component of AEM Forms that dynamically renders and Deploys a PDF form for filling, saving and submission.

Player means a digital media computer on which the AEM Screens application is installed for the purpose of managing content and experiences on a connected display panel. One Player may only drive up to 25 displays and cannot be used to re-broadcast content to more displays.

Primary Server Call means each page view, exit link, download, customer link, or other event on the Customer Site(s) to the extent that Customer tags, allows to be tagged, or causes to be tagged such page views, exit links, downloads, custom links, and other events for purposes of accessing and using Adobe Analytics Essentials. Each tagged page view, exit link, campaign container request, download, custom link, or other event will be counted as one Primary Server Call.

Processing Instance means the environment where run-time processing operations, which do not occur on the Publish Instance, are conducted.

Publish Instance means the environment that makes content available to Customer’s intended audience. All Publish Instances are large instances.

Reader Extensions means an AEM Forms Managed Services module that, when used on Documents, enables Customer to activate additional Reader Features in Adobe Acrobat Reader.

Reader Features means:

(a)    certain technology embedded into PDF files by AEM Forms Managed Services that enables features in Adobe Acrobat Reader software that would not otherwise be available (e.g., the ability to save documents locally or add annotations); and

(b)    metadata (stored on a Computer and/or embedded in an electronic file of a supported file format) that contains or refers to access and usage rights designed to be enforced by Adobe Forms Rights Management directly or through supported software applications.

Recipient means a person to whom Customer directly or indirectly Deploys Documents. Recipient licenses may not be shared or used by more than one individual Recipient but may be reassigned:

(a)    when new Recipients replace former Recipients who have terminated their engagement with Customer; or

(b)    upon written permission from Adobe.

Service Tier means

Features

Tier 1

Tier 2

Access to a Customer Enablement Engineer

up to 90 hrs/yr

 

Access to a Customer Success Engineer

 

X

Self-service automation

X

X

24/7 user support & monitoring

X

X

Patches & upgrades

X

X

Backup, restore & disaster recovery

X

X

Pre-configured installation

X

X

Onboarding call for customers & partners

X

X

Best practice coaching

 

X

Go-live readiness & upgrade coaching

 

X

Dedicated launch day support

As requested

X

Customized monitoring

 

X

System architecture customization support

 

X

Ongoing code deployment with managed code repository

 

X

Ongoing performance tuning & production customization support

 

X

Managed scheduled maintenance

 

X

Production administration

 

X

Smart Content Services means the Smart Content Services On-demand Service. Duplicate images processed and tagged using Smart Content Services will each count as a tagged image. Customer may elect to send its tagged images to Smart Content Services for processing. Customer acknowledges that such processing will enable Smart Content Services to learn and more closely replicate Customer’s tagging methodology when processing future images.

Storage means the total combined storage available, at any one time, for all active data in each AEM Deployment. Storage may include object storage and solid-state drive storage as necessary for the efficient operation of the Managed Services at a ratio specified solely by Managed Services standard operating procedure.

User has the meaning set forth in the General Terms, but also includes individuals who may access the Products and Services programmatically (such as through the use of an API) for any purpose.

Visual Configurator means real-time image rendering technology and framework to enable Customer online visual configuration solutions for personalization and customization effects, such as real-time rendering of colors, textures, surfaces, patterns, monograms, engravings into product images or scenes. Customer’s license of Visual Configurator includes 10 Instances of Scene7 Image Authoring.

1:1 Templates means dynamically assembled and delivered 1:1 personalized rich media banners for targeted site visitors. 1:1 Templates is required for 1:1 highly targeted dynamic banners or 1:1 personalized emails where origin server requests exceed 30% of total requests for account.

 

 

 

 

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