Last updated on
27 Sep 2024
The Send tab is not available and the error message on login is "You are not authorized to send documents for signature. Please contact your account administrator."
This error message could be displayed because of the following reasons:
- Your Account Admin has disabled your Acrobat Sign Profile.
Solution: Have your Account Admin reactivate your Acrobat Sign Profile.
- Your Account Admin has disabled the ability for your Acrobat Sign Profile to send.
Solution: Have your Account Admin reactivate the ability for your Acrobat Sign Profile to send.
- Your Acrobat Sign Account has been deactivated due to a billing issue.
Solution: Contact the Acrobat Sign Support team for more information.
