Troubleshooting & help
You can download any Creative Cloud application from the Creative Cloud apps catalog. You need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
You can install Creative Cloud apps on up to two computers. If you want to install a Creative Cloud app on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
We hate to see you go! If you cancel your membership, you still have access to Creative Cloud free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. To cancel, contact us. When prompted, log in with your Adobe ID.
The Creative Cloud desktop application is your central location for managing the dozens of apps and services included in your Creative Cloud membership. Learn how to download apps, share files, find images, and more.
Creative Cloud members (except Photography plan customers) can download up to 500 free assets each month. You can choose from a selection of royalty-free vector graphics, icons, patterns, UI kits, and more. For more information, see Creative Cloud Market.
To gain access to a Creative Cloud for teams or enterprise membership, you are invited by your IT administrator. Follow the link in the email invitation to create an Adobe ID and password and sign in. For more information, see Accept an invitation to join Creative Cloud.
Go to Redeem your Creative Cloud Membership and follow the instructions to sign in to (or create) your Adobe account and redeem your purchase. For more information, see Serial numbers, redemption codes, and product codes | Student and Teacher editions.
You need to sign in to your account periodically for licensing validation—every 30 days for monthly members and every 99 days for annual members. Sign-in is also required when you download or update Creative Cloud apps. For more information, see Sign in and sign out to activate or deactivate Creative Cloud apps.