If you are unable to connect to an Adobe.com online service, such as Acrobat.com or Photoshop.com, use these solutions to identify and resolve the issue.
Try to access another website, such as Google.com. If you can't access another website, you might need to repair your Internet connection. Or, contact your ISP (Internet Service Provider) to determine if your service is down.
If your computer is on a network, try to access the online service from another computer on the network. If the issue is network related, contact your system administrator for assistance.
Firewall software can block connections to a website.
If you get a security alert when you try to access the online service, select the Allow option.
Alternatively, disable the firewall software and try to access the online service. For instructions, see the firewall software documentation. If disabling the software firewall resolves the issue, configure the software to allow access to the online service. For instructions, see the firewall software documentation.
Make sure the date and time in the system clock are correct. To change the date and time settings, click the time display in the taskbar.
System protection software can interfere with the connection to an Adobe.com online service. To disable system protection software, see the instructions for the software or contact your system administrator.
Similar to firewall software or system protection software, other applications and utilities can disrupt access to an online service. When you start the computer in a simplified mode (a safe boot on Mac OS, or a clean boot on Windows), these items are temporarily disabled.
Online service |
Server address |
Activation server |
https://activate.adobe.com (release software) |
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