This document covers issues related to customers being unable to log in to SPS or Media Portal.

Why doesn't the Forgot Password link work?

This error occurs when your account is configured to disallow users from resetting their passwords. You can change it by following these instructions in the Help:

http://help.adobe.com/en_US/scene7/using/WSef8d5860223939e252d11c5b12edf45786c-8000.html

What does the log-in error "Unable to configure FTP account for Company Administrator" mean?

When this error occurs, clear both the browser cache and the Flash cache.

If the error still occurs, it is possible there are calls being blocked on the user's network.

For SPS to connect to the FTP server to get its folder structure, it submits URLs like so:

https://s7ftpX.scene7.com/webadmin?companyHandle=[handle]&path=&authorization=&action=getFileSystem&company=yourcompany&nocache=

(X changes based upon what region you are in; for example, 1 or 2 for US.)

Contact your IT and verify whether these requests get blocked.

 

What does the login error "This user is not assigned to active groups for MediaPortal use" mean?

This error means that you have not been given access to any group in your company. Contact your Media Portal admin for more information.

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