Effective December 11, 2017, Adobe Drive will reach end-of-life. This document provides you answers to frequently asked questions.

What does end-of-life mean?

End-of-life means that Adobe Drive will:

  1. No longer provide access to the Adobe Drive installer.
  2. No longer add any feature enhancements.
  3. No longer address or release any bug fixes.
  4. Adobe Customer Care will no longer be troubleshooting or providing support for any Adobe Drive issues or questions.

Why is Adobe making this change?

Adobe Drive CC is incompatible and not supported when used in workflows with version CC 2017 or later of the Photoshop, Illustrator, InDesign, InCopy, and Adobe Bridge desktop apps. See Adobe Drive CC is Incompatible with Creative Cloud 2017 Desktop Apps.

Adobe Drive CC and later versions fail to install on macOS Sierra and later macOS versions. See Adobe Drive and Sierra | macOS 10.2.

Overall, the decision to discontinue the Adobe Drive solution is to provide integrated asset management experiences to Creative Cloud users in a way that reflects the current digital asset management (DAM) marketplace using best in class technology stacks and user experience design.

Is there another solution available from Adobe that replaces the Adobe Drive solution and is compatible with Adobe Experience Manager Assets?

Adobe recommends using Adobe Experience Manager Desktop App.

If I am using Adobe Drive and a third-party digital asset management solution, who do I contact to understand what options I have?

Reach out directly to the vendor of your third-party digital asset management solution.

Is there any support material available if I decide to continue to use Adobe Drive for some time?

Who do I contact for more information?

If this FAQ does not answer all of your questions, please contact Adobe Customer Support:

For Creative Cloud for teams customers, please visit Contact Us.

For Creative Cloud for enterprise customers, please contact Adobe Customer Support via your Admin Console.

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