The section below lists common questions related to the Control Panel.


It is a unique ID that is given to your instance when you first log onto Adobe Experience Cloud. It should be in the format: xxx@AdobeOrg.

For more information, please refer to Adobe Experience Cloud documentation.

One way is to navigate to Adobe Experience Cloud Home > Administration. You will find your IMS Org ID at the bottom of Administration Quick Access section. You can find more detailed information in the Adobe Experience Cloud documentation.

The other way is to launch Admin Console. Your IMS Org ID will be visible in your URL, it should look something like:

In order for you to manage settings for your instance, we want to ensure that you're getting the right information for the right instance in case you're using multiple intstances for your company.

You may have more than one IMS Org ID if you have access to multiple Adobe solutions. In this case, the correct IMS Org ID you should be using is the one you see under your Adobe Campaign instance.


If you have the same IMS Org ID for Adobe Campaign and Adobe Analytics, this is great. Having one IMS Org ID between Analytics and Campaign is a requirement if you plan to integrate the solutions to take advantage of complex use cases such as shopping cart abandonment (for AA + AC).

If you have different IMS Org IDs for Adobe Campaign and Adobe Analytics, please reach out to Customer Care to get them aligned.

Follow the steps below to check if your instance is hosted on AWS:

  1. Retrieve your login URL. It is the URL that you use to login to your Campaign instance, it mostly ends with "".

  2. Open the terminal, then execute a nslookup operation on your login URL.

    doe-macOS% nslookup
  3. The response returns information on your instance.

    doe-macOS% nslookup
    Non-authoritative answer:
    canonical name =
    canonical name =
    Address: 12.34.567.89
  4. Execute a nslookup operation on the returned IP address.

    doe-macOS% nslookup 12.34.567.89
  5. Check the "name" value in the returned result. If it contains "", this means your instance is hosted on AWS.

    doe-macOS% nslookup 12.34.567.89
    Non-authoritative answer:   name =


If you would like to be migrated to AWS, please start the process by contacting your Customer Success Manager.

Control Panel

The Control Panel empowers product admins to directly manage various settings and monitor capacity of SFTP servers connected to Adobe Campaign.

Please find more detailed documentation on our Control Panel overview page.

As of May 2019, you will be able to track storage, whitelist IPs, and manage SSH keys for your SFTP servers on your own based on your needs.

For more information, refer to the Control Panel supported actions documentation.

Yes, you will only be able to manage settings for Adobe Campaign in the Control Panel.

The Control Panel is only open to product admins of our current customers who have Adobe Campaign hosted on AWS.

If you're not an admin, but would like access, please contact your product admin to help add you as an admin.

Please follow the detailed instructions in the Accessing Control Panel documentation.

No, there is no extra cost if you are a current customer of Adobe Campaign.

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