Open the following link in any web browser.
Fix "Unable to connect to server" error in the Libraries panel
What does it mean when you get the "Unable to connect to server" error in the Libraries panel of a Creative Cloud app? Learn what to do in this scenario.
Error "Unable to connect to server"
You get one of the following error messages when accessing the Creative Cloud Libraries:
- "Sorry, we couldn't connect to the server."
- "Unable to connect to server."
This issue occurs when there are some missing certificates in Trusted Root. Your browser needs to trust these certificates.
Identify the missing certificates and install them
To fix this issue, you need to identify the missing certificates and install them.
You might receive any of the following generic warnings: "Your connection is not private." or "The site is not secure." If this happens, proceed to the next step.
Click the lock icon in the address bar or the Show details option to learn about the missing certificates.
A list of the required certificates appears.
Ensure that all root certificates are present as a trusted root authority.
You might have to export the missing certificates before you install them and add them to Trusted CA root store.
Restart the browser and open the link again to verify if secure connection can be established.
Restart the machine and launch your Creative Cloud app.