To gain access to teams or enterprise membership, your IT administrator has to invite you. Immediately after, the administrator sends the invite, you will receive an email notification. If the IT administrator has sent the invite, and you can’t find the email, ask the administrator to resend it.
If you already have a Creative Cloud or Document Cloud membership, you can maintain more than one membership. For example, you can have an individual membership and your company's team membership. Alternatively, to cancel your individual membership at no penalty and re-enroll with the team or enterprise membership, contact support.
To activate your new team membership, sign out of any Creative Cloud or Document Cloud app already installed on your computer. Signing out of one Document Cloud or Creative Cloud app deactivates all apps associated with that Adobe ID on that specific computer.
For more detailed instructions, see Sign in and sign out to activate Creative Cloud apps.Alternatively, for Creative Cloud users, sign out and sign back in to Creative Cloud using the Adobe Creative Cloud desktop app.
- Launch an app, such as Photoshop, and choose Help > Sign Out.
- Close the app, and then relaunch it.
- To activate your new membership, choose Help > Sign in, and sign in with your Adobe ID and password.
- To open the Creative Cloud desktop app, click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS).
If you haven’t yet downloaded the Creative Cloud desktop app, download and install it from the Creative Cloud desktop app page.