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In AEM Communities, bulk moderation of community content is possible from both the author and publish environments by administrators and community moderators (trusted community members assigned as moderators).

Administrators and community moderators may also perform in-context moderation in the publish environment.

A feature of all community sites is an Administration menu item available to users who sign in with administrative privileges.  The Administration link provides access to the Moderation console.

From the Moderation console, administrators and community moderators will have access to all user generated content (UGC) for which they have permission to moderate.  If permitted to moderate multiple sites, it is possible to view posts across all sites or filter by selected communities sites.

For more detailed information visit Managing Users and User Groups.

The Moderation console supports :

  • performing moderation tasks in bulk
  • searching UGC
  • viewing UGC details
  • viewing UGC author details

Only when signed in as an administrator, or a member with moderator permissions, may moderation tasks be performed.

Publish Environment Access

Access to the Moderation console from a published community site is through an Administration link which appears when a community moderator is signed in.

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By selecting the Administration link, the Moderation console appears :

 

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Author Environment Access

In the author environment, to reach the Moderation console

  • from global navigation : Navigation, Communities, Moderation

Only when signed in as an administrator, or as a member with moderator permissions, may moderation tasks be performed.  The only community content displayed is that which the signed in member is permitted to moderate.

Megjegyzés:

UGC from the publish environment will only be visible on author if the chosen SRP implements a common store.  For example, by default the storage is JSRP, which is not a common store for author and publish.  See Community Content Storage.

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Moderation Console UI

Setting aside the left navigation rail (which appears on author, but not on publish), the moderation UI has three main areas:

Top Navigation Bar

The top navigation bar is constant for all consoles.  For more information, visit touch-optimized UI.

Toolbar

The toolbar, located beneath the top navigation bar, provides a vertical of two toggle switches on the left side :

  • filter rail
    opens a rail which allows a choice of properties on which to filter the content.
  • Switch to bulk mode
    allows selection or deselection of individual or multiple UGC references on which further actions would apply

Content Area

The content area contains information for posted UGC :

  • member name
  • member avatar
  • location of the post
  • the UGC posted
  • when it was posted
  • number of replies to the post
  • sentiment associated with the post
  • if approved, a checkmark is displayed
  • if there is an attachment, a paperclip is displayed

Megjegyzés:

The content area features an infinite scroll, which means that it will allow you to continue scrolling until you have reached the end of the content. The toolbar remains in a fixed, visible position above the content area even while scrolling.

Filter Rail

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The side-panel icon opens the filter rail.  The filter rail, which appears to the left of the content area, provides 6 different filters, each having an immediate effect on the referenced UGC that appears in the content area.

The filters within each category are ORed together, and the filters in different categories are ANDed together.

For example, if you check both Question and Answer, you will see content that is either a Question or an Answer

However if you check Question and Pending, you will only see content that is a Question and is Pending

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When the filter rail is open, the search icon will toggle the side-panel closed.

Text search

  • Text search: Limits the referenced UGC displayed to posts to which contain the text entered.
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Site

  • Site: Limits the referenced UGC displayed to posts to selected community sites.  If no sites are checked, then all references to UGC are displayed.
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Megjegyzés:

When the bulk moderation console is accessed by an administrator, all references to UGC are shown, including sites not created with the site creation wizard, such as the Geometrixx samples.

When the bulk moderation console is accessed on publish by a trusted community member, then only references to UGC created for community sites the member is authorized to moderate are shown, and may be filtered with the Site filter.

Content Type

  • Content Type: Limits the referenced UGC displayed to posts of the selected resource type. One or more of the following types may be selected.  All types are shown if none selected.
    • Comment
    • Forum Topic
    • Forum Reply
    • QnA Question
    • QnA Answer
    • Blog Article
    • Blog Comment
    • Calendar Event
    • Calendar Comment
    • File Library Folder
    • Folder Library Document
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Additional Content Types

To add additional resources on which to filter :

  • on an author instance
  • sign in as administrator
  • open Web Console
  • locate AEM Communities Moderation Dashboard Filters
  • select the configuration to open in edit mode
  • enter the ResourceType of a component on which to filter
    • for example, to filter on included Voting components, enter:
      Voting=social/tally/components/hbs/voting
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  • select Save
  • refresh the Communities - Moderation console

The result is a new selectable filter for Voting under the Content Type filter group.

When that filter is seleted the content of the dashboard will show UGC that matches any of the ResourceTypes entered.

Status

  • Status: Limits the referenced UGC displayed to posts of with the selected status, which may be one or more of Pending, Approved, Denied, or Closed as well as Draft or Scheduled for Blog Articles.  If none are selected, then all are shown.
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Flagging

  • Flagging : Limits the referenced UGC displayed to posts which are flagged or hidden.

Once a piece of content is flagged, it remains flagged until you unflag that single piece of content by selecting the Flag button once again. Note that there are no flagging levels, such as important or followup.

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Members

  • Members : Limits the referenced UGC displayed to UGC posted by the member name entered.
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Posted in the last

  • Posted In The Last: Limits the referenced UGC displayed to posts made in the last hour, day, week, month, or year.
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Sentiment

  • Sentiment: Limits the referenced UGC displayed to posts with a sentiment value that is either positive, negative or neutral.
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Moderation Actions

Moderation actions can be performed on one or more selections made in the content area or when viewing content detail.

In multi-selection mode, you use the buttons displayed on the toolbar, and all actions will prompt for confirmation.

In single selection mode, the buttons will appear on the post when you hover over it with the mouse (desktop) or press and hold a finger on the post (mobile).

When operating on a single content detail, only a delete action will prompt for confirmation.

For more general information on using the UI, visit touch-optimized UI.

Single Selection Mode

In single selection mode, it is possible to 

Present on the card view above the moderation action icons is the text of the post and below is data indicating 

  • if has replies, and if so, preceded by the number of replies
  • if has been flagged
  • if has been approved
  • when the UGC was posted
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Bulk Mode

Bulk mode is entered by selecting the Bulk mode icon :

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To cancel bulk mode, select the Exit bulk mode icon :

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The actions that can be taken in bulk mode are to Deny a post or to Delete a post.  The icons allowing these actions only appear next to the bulk mode icon when multiple posts are selected.

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Reply

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When working with a single post, a Reply icon will appear if the UGC type supports replies and is configured to allow replies.

Allow

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When working with a single post, the Allow icon will appear when the post has been either flagged or denied.  If flagged, selecting Allow will clear all flags.

Deny

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The Deny moderation action is only available for content that is moderated, and does not appear on unmoderated content except in multi-selection mode.

Content that is not moderated is always approved.

Content that is moderated initially enters a Pending state, and can later be modified to be approved or denied.

Content that leaves the pending state can never return to a pending state. Content that is marked as approved or denied can be changed to a different state at any time.

Delete

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In single selection or bulk mode, you can select items and delete them. The delete action results in a confirmation dialog.  Once deleted, those items immediately disappear from the content area.  Once UGC is deleted, it is permanently removed from the repository and cannot later be retrieved.

Close

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When working with a single post, a Close icon will appear if the UGC type supports the ability to prevent further posts for that resource.

Moderation History

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When working with a single post, a Moderation History icon will appear when hovering over it.  Selecting the icon will display a pane containing a history of actions taken regarding the UGC post.

To return to the content area display of multiple UGC posts, select the X in the top right corner of the view detail pane.

For example :

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View Detail

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When working wtih a single post, more details can be viewed by opening up the UGC in detail mode.

To do so, hover over the post to display the View Detail icon and select it to display a panel containing more details of the post.

To return to the content area display of multiple UGC posts, select the X in the top right corner of the view detail pane.

For example :

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