Learn how to fix the "installation failed" error when installing Scout CC or Lightroom 5.
Installation failed error on Scout CC or Lightroom 5
When installing Scout CC or Lightroom 5 using the Creative Cloud desktop app on Mac, the following error occurs:
"Installation Failed - Learn more"
If you click "Learn more" a dialog box appears, which looks like the following:
If you click "More Information" the following appears:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: [Product Name] [Product Installaiton File] -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW003: Third party payload installer [Product Installaiton File] failed with exit code: 1
-------------------------------------------------------------------------------------
A security certificate in certain versions of Adobe software has expired
The error occurs when you install the following applications from the Creative Cloud desktop app:
- Adobe Scout CC
- Lightroom 5
To avoid this error when installing from the Creative Cloud desktop app, follow these guidelines:
- Install the latest versions of Adobe software. For example, if you install Lightroom 6/CC instead of Lightroom 5, the error will not occur.
- If you would like to install Scout, use the individual installer available here: Download Adobe Scout CC
If you have attempted to install a package which includes the listed items and you have encountered this error, restart you computer before attempting to run another installation package.
