Log into the Adobe Acrobat Sign service
Logging in to the Acrobat Sign service is typically done by accessing the Acrobat Sign public login page: https://secure.adobesign.com/public/login
Your organization may configure the account to include a hostname that can be useful in streamlining the login process. Personalized URLs replace the secure value in the URL with the personalized string and the host environment. For example https://caseyjones.na1.adobesign.com/pulic/login where caseyjones is the personalized hostname, and na1 is the host environment. Using a personalized URL
The public login page will identify your user account based on the email provided and route you to the correct authentication process as configured by your organization's administrators. Minor variations of the below-described process may be encountered based on these configurations, such as being routed to your company's identity provider instead of using the Adobe identity management system, but the on-screen process is quite intuitive.
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Enter your email address and then select the password field.
- If your organization uses the legacy Acrobat Sign authentication system where user licensing is managed entirely in the service, enter your password, and you will be logged in to the service.
- If your organization uses a federated identity type, the page will refresh to provide a button that routes your authentication to the configured identity provider. If you access the login page using a personalized URL, the federated login button (and any other SSO solutions enabled) will already be visible.
- If your organization authenticates using the Adobe identity management system, you'll be redirected to the Adobe authentication screen to provide your password.
Note:User accounts are based on the email address entered by the Admin Console administrator or provided through the company identity system (LDAP, Active Directory, or any other SAML-based service). If you have multiple email addresses and have difficulty logging in, confirm with your account administrator which email value was used to provision your user.
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After authentication, if only one profile is associated with the email address, you'll be logged into the Acrobat Sign system.
However, when one email address is associated with more than one Adobe profile, you'll be presented with a list of profiles to select from. This is quite common and usually happens because the organization has multiple contracts with Adobe, and each contract provides discrete entitlements to Adobe services.
For example, your company may have a contract for Acrobat Pro (which has access to e-sign capabilities) and later purchase access to Acrobat Sign enterprise on a new contract. This would create two profiles for all users that are provisioned for both products.
The name of the profile reflects the name of the Admin Console that contains the product profile, and these can be the same.
From a user's login perspective, the ideal solution is to consolidate all contracts into one so only one profile is presented.
If that isn't possible, your Admin Console administrator can rename the admin consoles to better differentiate their use.
Note:If you attempt to use Acrobat Sign functionality in a profile that doesn't have the Acrobat Sign entitlement and if you have another profile with the entitlement, the admin console presents a banner alerting you to switch profiles.
