Adobe Connect 11.3 Release Notes

This document contains details about the Adobe Connect 11.3 release, including release dates, technical requirements, upgrades, improvements, and known issues.


Adobe Connect enables you to create rich digital training, webinars, and collaboration experiences. For an overview of Adobe Connect, see

Adobe Connect 11.3 is a major release providing a new meeting application, new features, improvements to key features, and greater accessibility.

Release dates

Adobe Connect 11.3 rolls out in the following phases:

Hosted services:

Upgrades will begin on Sep 10, 2021. See Adobe Connect Downloads and Updates to determine the upgrade date for your account.

On-premise deployments:

Will be available from Sep 26, 2021.

Managed services:

Contact your Adobe Connect Managed Services (ACMS) representative, or private cloud provider, to schedule an upgrade.

What's New in Adobe Connect 11.3

Greater Accessibility - Improvements to Closed Captioning

New Closed Caption providers (1CapApp, Ai-Live, and VITAC) are now built-in, persistent provider tokens can be created, and we've improved the provider integration workflow. For more information, see Closed Captioning in HTML client.

Focus on Accessibility - Chat and Polls

Chat and Poll pods have had significant updates to better support screen readers, numerous UI elements have been fixed, and keyboard navigation has been enhanced. 

Offline recordings - Now available in Standard view

In Adobe Connect Classic View, you could convert and download an Adobe Connect session recording offline, in MP4 or FLV format. The conversion happens using the Adobe Connect application for desktop. In Adobe Connect 11.3, you can convert a meeting into MP4, and download recordings in the Standard view. For more information, see Offline recording in Standard view.

For more information on the new features and enhancements in Adobe Connect 11.3, see What's New in Adobe Connect.

System requirements

For the latest system requirements, see the Adobe Connect Technical Specifications page.

Adobe Connect application

This update includes new version of the Adobe Connect application for both Windows and Mac. 

You will be prompted to install and run the new Adobe Connect application in the following situations:

  • You attempt to login to a meeting using a previous version of the Adobe Connect meeting application.
  • You attempt to share your screen from a browser.
  • You select “Switch to desktop application” from the meeting context menu.

The 'lightning installer' workflow, which installed the application directly from within the meeting, required the Flash Player and is not available since Adobe Connect 11.

If you are an administrator, ensure that end users have the latest Adobe Connect application. Download the latest stand-alone or MSI installers for the Adobe Connect application  from this page, or install directly from the following URLs:

Upgrade paths for on-premise deployments

Here are the prerequisites for this release:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9.x
  • From Adobe Connect 9.x, upgrade to Adobe Connect 11.3
  • From Adobe Connect 10.x, upgrade to Adobe Connect 11.3

Issues resolved

Issue Tracking Number

Issue Description

CONN-4125405 Accessibility - added CTRL-F9/CMD-F9  to navigate through pods and bring active pod to front
CONN-4127614 Accessibility - added support for subtitles on MP3 content
CONN-4127027 Accessibility - Chat 'Sound On' options menu item lacked meaningful accessible name
CONN-4120331 Accessibility - Chat box contained in assertive live region in recordings
CONN-4120330 Accessibility - Chat pod elements had non-unique id attributes in recordings
CONN-4108223 Accessibility - Chat pod now reads only the most recent 10 chat messages instead of the entire chat
CONN-4125408 Accessibility - Closed Captions - add new providers (1CapApp, Ai-Live, VITAC) to the provider list
CONN-4122250 Accessibility - Closed Captions - add support for VITAC MeetingID workflow
CONN-4129484 Accessibility - Closed Captions - copying captioning API URL token includes complete server in the URL
CONN-4125407 Accessibility - Closed Captions - create peristent tokens for caption streams before the meeting starts
CONN-4129146 Accessibility - fixed issue where 'Caption Title' field appeared to be filled but caused CC to fail
CONN-4127443 Accessibility - fixed issue where a status update notification changed focus
CONN-4126108 Accessibility - fixed issue where microphone did not stay muted when using the spacebar to toggle
CONN-4127048 Accessibility - focus was lost when Poll was closed 
CONN-4120339 Accessibility - HTML IDs were not unique in polls in recordings
CONN-4120338 Accessibility - Poll check-boxes lacked labels or accessible names in multiple answer
CONN-4127036 Accessibility - Poll elements had ID attributes that were not unique
CONN-4120340 Accessibility - Poll multiple answer checkbox question was not associated with the check-boxes
CONN-4127046 Accessibility - Poll multiple choice radio buttons lacked valid labels 
CONN-4127045 Accessibility - Poll radio group for the multiple choice lacked a label
CONN-4127041 Accessibility - Poll text elements had insufficient color contrast 
CONN-4128816 Added 'T' symbol for RTMPT tunneling connections in Standard view
CONN-4129304 Added "Speaker &  Microphone Setup" under microphone menu
CONN-4126512 Added ability to change PDF view percentages
CONN-4126046 Added ability to control allowing or blocking MP4 download from Share pod
CONN-4126744 Added ability to copy previous answer response from Q&A pod
CONN-4125437 Added animated microphone icon on the menu bar to indicate users local microphone activity
CONN-4127705 Added support for authenticating multiple domains using SSO (Single Sign-On)
CONN-4125662 Added unique icon to Attendee pod for 'telephone only' users
CONN-4129589 Fixed issue where attempting to download content from file share pod in a public recording prompted login
CONN-4126405 Fixed issue where clicking on the camera icon in menu paused camera. Clicking on camera icon now closes webcam
CONN-4129153 Fixed issue where event template header font size changes were not being reflected on pages
CONN-4126048 Fixed issue where layout dock changed sides after starting and stopping screenshare
CONN-4128050 Fixed issue where microphone icon is shown as connected but user cannot publish audio
CONN-4127236 Fixed issue where MP3 and MP4 playback bar was incorrect in Safari browsers
CONN-4126339 Fixed issue where MP4 pod volume was being ignored when adjusted by room speaker volume
CONN-4125088 Fixed issue where notification did not disappear from mini-palette after it was closed from pop-up toast dialog 
CONN-4127559 Fixed issue where on-demand recording Events reported 'Time Taken' field as NULL
CONN-4122805 Fixed issue where password protected PDFs were not prompting for password
CONN-4126939 Fixed issue where phone audio from a breakout room leaks to the main room
CONN-4128938 Fixed issue where rooms created with a meeting template with CC enabled were stuck on preparing room
CONN-4127544 Fixed issue where running a By Users course report generated a 'Request not processed | Internal DB error'
CONN-4128759 Fixed issue where Safari users did not receive audio 
CONN-4122928 Fixed issue where scroll bars were rapidly appearing and disappearing in browsers
CONN-4128415 Fixed issue where setting MP4 share Pod to fullscreen caused other Share pods to go fullscreen
CONN-4127983 Fixed issue where Share pod annotations export snapshot by email did not work
CONN-4123877 Fixed issue where subsequent toast notifications were not appearing for raised hands unless participants cleared their status first
CONN-4129766 Fixed issue where switching between subtitle languages on MP4 video opened a Whiteboard
CONN-4126937 Fixed issue where switching cameras from 'film strip view' to 'grid view' did not play on web browsers
CONN-4125033 Fixed issue where the Learners report ded not show expired learners
CONN-4127766 Fixed issue where the Standard app export by email did not support email addresses with a capital letter
CONN-4127837 Fixed issue where update window was being shown behind Start Audio Conference dialog and What's new dialog.
CONN-4121483 Fixed issue where uploaded Articulate Storyline files (SCORM 1.2) did not list correct Number of slides, Duration, Language
CONN-4124514 Fixed issue where user hears both telephony and VoIP after breakout ends
CONN-4122010 Fixed issue where user report incorrectly showed not attended/incomplete
CONN-4128942 Fixed issue where using Admin > Customize > HTML Meeting does not retain logo file after leaving page
CONN-4127469 Fixed issue with customized login colors making labels difficult to read
CONN-4127569 Mobile - iOS users who click "Install Adobe Connect Application" link are now redirected to the new mobile app
CONN-4125970 PowerPoint - fixed issue where animations on slides started over when clicking 'next' button after changing layouts
CONN-4125603 PowerPoint - fixed issue where borders around objects and the bullets are not appearing correctly in Standard view
CONN-4126508 PowerPoint - fixed issue where clicking the 'back' arrow restarted all animations from the beginning of the slide
CONN-4123640 PowerPoint - fixed issue where enabling the presentation playbar caused slides to autoplay
CONN-4124390 PowerPoint - fixed issue where hyperlinks get encoded twice when meeting is accessed in Standard view in Browser
CONN-4126106 PowerPoint - fixed issue where images in EMF format appear distorted
CONN-4123652 PowerPoint - fixed issue where page number of all the slides show 0 in the meeting room
CONN-4128339 PowerPoint - fixed issue where presentations that were re-converted in the meeting still gave "Get Flash Player" error
CONN-4128040 PowerPoint - fixed issue where slides were auto-advancing after animation 
CONN-4129474 PowerPoint - fixed issue where the presentation play bar was not showing after enabling show presentation play bar from chevron menu of share pod
CONN-4121712 Recordings - fixed issue where content not in sync with timeline
CONN-4125294 Recordings - fixed issue where initial slide does not show when recording starts
CONN-4123745 Recordings - fixed issue where quality of slides was degraded in HTML recording playback
CONN-4115072 Recordings - fixed issue where the title bar of a share pod shows in the recording even when the host has hidden the title bar
CONN-4128967 Recordings - Make Offline - added ability to burn-in Closed Captions on MP4 recordings
CONN-4125352 Recordings - Make Offline - fixed issue where a spinning wheel (loading indicator) was displayed in Share pod
CONN-4121464 Telelphony - PGi audio now supports 20 breakouts
CONN-4129129 Updated JavaMail library from 1.4 to 1.6 to enable TLS 1.2 support by default
CONN-4127689 Upgraded application server to Tomcat 9.0.48

Known issues

Impact Area Issue Description Workaround
Screen Sharing Users cannot screen share from a browser.  Attend using the meeting application to be able to screen share.
Browser Camera Viewing Users will only see two live cameras when attending from a browser. Limited performance of browsers forces this limit.  Attend using the meeting application to see all cameras live.
Browser Camera Sharing Users will only be able to broadcast their camera at low resolution (240p) from a browser. Limited performance of browsers forces this limit.  Attend using the meeting application to share full resolution cameras.
Closed Captions Guests who are promoted in meetings cannot configure captioning tokens.  Only registered users can configure caption URLs using tokens. 


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