Error: "Bridge has encountered a problem with the display driver"

When you launch the October 2018 release of Bridge CC (version 9.0), the following error appears "Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware."

Additional information

Every time you launch Bridge, it runs a utility in the background to check for any defective, unsupported, or incompatible graphics processor or graphics driver.

If Bridge identifies a defective, unsupported, or incompatible graphics processor or graphics driver, it displays the above message and automatically selects the Use Software Rendering option in the Advanced tab of the Preferences. After you correct the problem, either by updating the driver or replacing the video card, and launch Bridge, it automatically deselects the Use Software Rendering option and leverages the graphics processor or graphics driver.

Solution

Update your graphics driver and troubleshoot your video adapter hardware.

macOS:

Graphics drivers are updated via operating system updates. To make sure that you have the latest macOS updates, choose Software Update from the menu or the Updates tab in the App Store application.

Windows:

Download the most recent driver directly from your graphics card manufacturer's website:

• NVIDIA drivers
• AMD/ATI drivers
• Intel drivers

Perform a clean installation of your graphics card driver

When upgrading the graphics card driver, it is recommended that you remove all previous versions of the graphics card driver from your computer before installing the new one. This is called a clean installation.

Once you’ve determined the make and model of your graphics card in your computer, follow your card’s manufacturer documentation and resources below:

• NVIDIA drivers: How to perform a clean installation of my Nvidia drivers?
• AMD drivers: AMD Clean Uninstall Utility
• Intel: Intel Driver & Support Assistant (Intel DSA)

After installing the updates, relaunch Bridge.