Type cmd in Windows search to open the command prompt window.
Last updated on
7 October 2022
Learn what to do when you receive Error code 503 when installing Creative Cloud desktop app.
Error details
While installing or updating Creative Cloud apps using the Adobe Creative Cloud desktop app, you get Error code 503. The error summary may read as follows:
------------------------------- Summary --------------------------------
Failed to install
C:\adobeTemp\ETRD17C.tmp\1\SparklerApp\SparklerApp.appx
with uwpcode 1(windows error details code = (-2147009285),
error = (Deployment of package Microsoft.VCLibs.140.00.
UWPDesktop_14.0.25426.0_x64__8wekyb3d8bbwe was blocked
because the provided package has the same identity as an
already-installed package but the contents are different.
Increment the version number of the package to be installed,
or remove the old package for every user on the system before
installing this package.)
-------------------------------------------------------------------------
Issue
This error occurs because the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.
Solutions
To resolve this issue, follow these steps:
To reset Microsoft Store, follow these steps:
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In the command prompt window, type wsreset.exe and press Enter.
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Wait for Microsoft Store to launch.
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Try to install the app from Creative Cloud desktop app.
To update Microsoft Store, follow these steps:
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Type Microsoft Store in Windows search.
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Select the hamburger menu icon in the upper-right corner.
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Choose Downloads and updates.
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Click Get updates in the upper-right corner. Clicking this button updates Microsoft Store along with other installed apps.
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Proceed to install the app from the Creative Cloud desktop app.
For more information, see https://support.microsoft.com/en-us/help/4026259/microsoft-store-check-updates-for-apps-and-games.
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Install Windows 3D Viewer from MS Store (free UWP application).
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Proceed to install the app from the Creative Cloud desktop app.
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Type Powershell in the Windows search box.
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Right-click on Windows PowerShell from the results and select Run as administrator.
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The UAC prompt asks you for your consent. Click Yes.
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Run the following in Powershell:
Remove-AppxPackage -Package Microsoft.VCLibs.140.00. UWPDesktop_14.0.25426.0_x64__8wekyb3d8bbwe -AllUsers
Remember to use the package name specified in the summary section of the error log. -
Press Enter.
Once the old package is uninstalled for every user in the system, you can begin a fresh install.