If users are assigned plans that confer access to both enterprise storage and the older user-based storage, they may face unexpected results while trying to access some files.
The upgrade to Adobe storage for business, unlocked several enterprise-class features to provide more control of storage, clarity of asset ownership, and the ability to recover assets. If your organization has been upgraded to Adobe storage for business, some users with multiple licenses may face issues storing or recovering some assets from Creative Cloud or Document Cloud storage.
This issue only affects users who are granted licenses that provide access to both Adobe storage for business and the legacy user-owned storage offered with your Creative Cloud for enterprise products.
If you can see the Storage tab in your Admin Console, your organization is upgraded to Adobe storage for business.
Creative Cloud plan upgrades
We recently discovered that a few plans may not have been successfully upgraded as part of the upgrade to Adobe storage for business. These legacy plans continue to confer user-based storage entitlements to assigned users.
Adobe is actively working on a fix to upgrade your older plans to consistently start using Adobe storage for business. While we upgrade your plans, we recommend the following guidelines and best practices while assigning licenses to users.
Best practices
- Do not assign legacy plans to users. The legacy user-based storage products have the per user storage limit included in the product name. For example, All Apps - 1TB or InDesign - 1TB.
- Do not assign Adobe storage for business plans to users who already have a legacy plan assigned to them.
Adobe's enterprise offerings provide several ways to manage users. Ensure that you update any automation, scripts, or integrations to avoid assigning plans to users which may confer a mix to storage entitlements.
Directory trust
Users may receive access to plans with different storage types, if they're assigned licenses by different organizations in an established trust relationship. This may result in users receiving a mix of storage types, causing unexpected results and the inability to access some files.
Updates to directory trust
The ability to request or grant directory trusts to organizations with access to Adobe storage for business has been temporarily suspended to prevent inadvertent issues caused due to establishing trust relationships.
To mitigate this issue, we're temporarily suspending the ability to request or grant directory trust permissions to all organizations currently on Adobe storage for business plans. You'll see this functionality temporarily removed from the Admin Console. If you're using APIs to establish trust relationships, the calls will fail and return an error. Any pending trusts will also be revoked.
We will inform your organization when directory trusting is available for organizations on Adobe storage for business. Contact your Adobe Customer Success Manager or Sales Representative if you require a trust relationship to be established prior to widespread availability.
Best practices
If your organization has established directory trust relationships with other organizations, follow these best practices until the time directory trust is available for organizations with Adobe storage for business:
- Ensure that users receive product entitlements from one organization only.
- To prevent accidental mix-ups, remove users from all organizations that are not expected to assign licenses to them. Note, that removing users does not remove them from the organization's directory, so it's safe to remove them.
- Do not establish new trust relationships among organizations with different types of storage.
Additional help
If you have additional questions or require help, reach out to your Adobe Account Manager or open a support case using your Admin Console > Support tab.
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