In an effort to modernize our systems and consolidate billing and credit information for all of your Adobe accounts, we are retiring older product offerings that use legacy identity and billing systems.
In order to link your Adobe Acrobat Sign Pro account to your new Individual or free account, you will need to use the exact same e-mail address as your existing account. This will ensure that you retain access to your existing documents. If you’d like to change your e-mail after purchasing or creating your free account, visit accounts.adobe.com to update your profile.
The two plans are nearly identical. A small percentage of users on the original Acrobat Sign Pro plan had access to web forms (formerly known as Widgets), which allow the creation and embedding of signable forms on a website. This feature is now included in the Small Business, Business, and Enterprise Plans.
Your original Acrobat Sign Pro plan was offered at a deeply discounted rate. In an effort to align all Acrobat Sign individual subscriptions under a similar pricing scheme, your legacy subscription at the deeply discounted rate has been retired.
You have 60 days from the end date of your current subscription to take advantage of the introductory offer. This is an exclusive offer for existing customers transitioning from the Acrobat Sign Pro plan.
With a free Acrobat Sign account, you can send two documents for signature for free every 30 days on a rolling basis.
If you do nothing and do not open a free account, you will not be able to access your existing documents within Acrobat Sign. These documents will not be removed immediately, but will not be accessible to you until your old Acrobat Sign Pro account is linked to a new free or paid Acrobat Sign account using the same email address.
Once you purchase a new subscription, you will no longer see your billing information in the Acrobat Sign application. To maintain billing info for your new subscription, please visit accounts.adobe.com.
If you still have questions you can contact support by taking the following steps:
- Log in to your Acrobat Sign account
- Open the support page by clicking the (?) in the upper right corner of Acrobat Sign
- Choose your preferred contact method
