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Troubleshooting & Help

Common Questions

What is Adobe Advertising Cloud?

Adobe Advertising Cloud (previously Adobe Media Optimizer, or AMO) provides a consolidated view of how your media is performing, along with tools to both accurately forecast and continually optimize your media mix to deliver peak return on your investment. Learn more.

Get help for Advertising Cloud

Help for advertising management is available when you are logged into the product at ? > Help Contents.

The table of contents varies by user role but may include:

  • Concepts & Features
  • Getting Started
  • Tracking
  • Search Campaign Management
  • Display Campaign Management
  • Social Campaign Management
  • Optimization
  • Insights & Reports
  • Tools & Settings
  • Admin

Release notes

Read the Experience Cloud release notes to learn about the latest product updates.

Advertising Cloud Community

Join the growing Adobe Advertising Cloud Community of expert users around the world. They range from people new to Advertising Cloud to seasoned experts.  We are there to help you from questions about capabilities through to helping with development questions. We hold regular Expert sessions with internal and external expert users and help produce articles and tutorials for you.

Join the community today for access to the best content, people and knowledge. It's open to everyone.

Ask us questions on Twitter

The Experience Cloud community team is available to you on Twitter @AdobeExpCare.

Contact options

Advertising Cloud

Support delegates can get assisted support via:

Phone: 1-800-497-0335 (U.S. & Canada)

Get phone numbers for other regions.


  1. Include your case details to open a ticket.
  2. Send your case to: