Troubleshooting & help

Download & install

How do I download and install Acrobat?

Download Acrobat directly from the Acrobat website. Sign in with your Adobe ID and password to complete the download. For installation instructions, see Download and install an Adobe Acrobat DC subscription.

Why won't Acrobat download?

Learn how to resolve download issues for Acrobat.

Can I download a trial copy of Acrobat?

Yes! Download a trial version of Acrobat from the Acrobat website. Sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install Adobe Acrobat Pro DC trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Acrobat on another computer?

You can install Acrobat on up to two computers. If you want to install it on a third computer, sign out on one of your previous machines. Choose Help > Sign In/Sign Out. To learn more, see Install and use Acrobat DC on a new computer.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel my subscription?

PDF issues

I just upgraded. Where are all the commands?

Get to know the Acrobat DC interface. Learn how to use the Acrobat Tool Center to find the right tool and complete almost any task with your PDFs.

Why won't my PDF print?

Follow the steps in this article to troubleshoot PDF printing problems.

Why can't I open my PDF?

Many factors can prevent a PDF from opening. To get to the root of the problem, see Can't open PDF.

Why can't I view a PDF on the web?

To solve the most common PDF-display issues, follow the steps in Troubleshoot viewing PDF files on the web.

Why don't PDFs display correctly on the web?

Many web browsers, such as Chrome, Firefox, and Safari, now use their own PDF viewer instead of the Adobe PDF plug-in. For best results, configure your browser to use the Adobe PDF plug-in to open online PDF files.

Common issues

What comes with Document Cloud?

Document Cloud includes Acrobat and Adobe Sign, along with web and mobile apps. With the Acrobat Reader mobile app, you can create, edit, comment, and sign PDFs directly on your phone or tablet. And with Document Cloud web apps, you can work with PDFs and manage e-signatures from a browser on any computer. For more details, see Adobe Document Cloud FAQs.

Where are my files?

In Acrobat or Reader, choose Home > Document Cloud. You can also access your files on the web and take advantage of other Document Cloud tools. Go to Sign in with your Adobe ID (usually your email address) and password. To learn more, see Where are my files?.

Can I use Acrobat on the web?

Use the Document Cloud website to access many of your favorite Acrobat tools on the web. Create, organize, share, and store your PDF files. Learn how in the tutorial, Work with PDFs online.

How do I send a file for signatures?

Get started with Adobe Sign. Configure your user account and learn the different ways you can send documents for signatures.

Can I edit a scanned page or export it to MS Word?

Learn how to convert a scanned document into an editable PDF in a single step. Using the web tool Export PDF, you can export a scanned PDF directly into a Word, Excel, or RTF file. See Using OCR in Adobe Export PDF.