Open File Explorer from the taskbar.
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To troubleshoot problems with your Adobe product running on Windows, you must see hidden files and folders. Follow the steps below to display hidden files, folders, and file extensions for your version of Windows.
Windows 11
Windows 10
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Open File Explorer from the taskbar.
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Select the View tab. Go to Options, and select the Change folder and search options.
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Select the View tab. In Advanced settings, select Show hidden files, folders, and drives.
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Select Ok.
Windows 7
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Select Start > Control Panel.
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In the Control Panel dialog, double-click Appearance and Personalization.
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In the Appearance And Personalization dialog box, double-click Folder Options, or click Show Hidden Files and Folders under Folder Options.
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In the Folder Options dialog, ensure that Show Hidden Files and Folders is selected.
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Select OK.
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