Problem

Scenario: You've Acrobat Reader DC is installed on your computer along with one of the following applications:

  • In Acrobat Pro DC (Up to Jan QFE 1)
  • In Acrobat Classic 2015
  • In Acrobat 11.x

Now, if you uninstall Acrobat Reader DC, the Adobe Acrobat extension is also removed from Google Chrome.

This impacts you if you've done one of the following and then you're uninstalling Acrobat Reader DC: 

  • Have Enabled the Chrome Extension in January 2017 release, and then applied the QFE2 patch without any parameters (default scenario).
  • Have downloaded Acrobat Reader DC from the Reader download page with opted in Chrome Extension and have Acrobat Pro (DC/Classic 2015/11.x).
  • As an enterprise, have enabled the Chrome Extension using registry ENABLE_CHROMEEXT=1 during deployment.

Solution

Run the Acrobat installer in repair mode to add the Adobe Acrobat extension to Google Chrome.

Steps:

  1. Open Windows Control Panel: hold Windows key and then press R on your keyboard. In the Run dialog box, enter control panel in the Open box and then click OK

  2. In the Control Panel window, click Programs and Features.

  3. Select Acrobat from the programs list, and then click Change or Modify.

    Change or Repair Acrobat installation
  4. In the application maintenance dialog box, click Next.

    Acrobat application maintenance dialog box
  5. Select Repair, and then click Next

    Repair Acrobat installation
  6. In the Ready to Repair the Program dialog box, click Update. Once the repair is complete, click the Finish button to close the dialog box.

  7. Open Google Chrome. You’ll see a prompt as shown in the screenshot below. Click the Enable extension button.

    Enable extension

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