Troubleshoot recording and playback errors in Audition CC 2017.1

Troubleshooting recording and playback issues in Adobe Audition

With the 2017.1 release of Adobe Audition CC, Audition now provides helpful messages and recommendations to troubleshoot and resolve known hardware communication issues.  Please find your error message below for additional steps and information.

The default input device is connected and selected as the Master Clock, but is not responding. This may occur when a mismatched or unavailable device is configured as the Master Clock. Select a working device as the Master Clock.

outputkAudioDeviceDiagnostics_MasterNotWorking

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and click to change the Master Clock.  If a device is disconnected, or if more than one device is active with incompatible settings, this can cause a communication error preventing Audition from playing or recording audio.

Picture1

The default output device is connected, but not responding. This may occur when a mismatched or disconnected device is configured as the Master Clock. Select a working device as the Master Clock.

inputkAudioDeviceDiagnostics_MasterNotWorking

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and click to change the Master Clock.  If a device is disconnected, or if more than one device is active with incompatible settings, this can cause a communication error preventing Audition from playing or recording audio.

Picture1

There is no default output device selected, or the previous device is unavailable. Selected a valid default output device.

outputkAudioDeviceDiagnostics_NullDevice

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and select a Default Output device. 

 

There is no default input device selected, or the previous device is unavailable. Selected a valid default input device.

inputkAudioDeviceDiagnostics_NullDevice

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and select a Default Input device.  

The default output device is not responding and may be disconnected. Check your audio device and confirm device settings, or select a different default output device.

outputkAudioDeviceDiagnostics_NullDeviceUID

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and select a Default Output device.  You may wish to click System Audio Settings to review the operating system device settings.

The default input device is not responding and may be disconnected. Check your audio device and confirm device settings, or select a different default input device.

inputkAudioDeviceDiagnostics_NullDeviceUID

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and select a Default Input device.  You may wish to click System Audio Settings to review the operating system device settings.

The default output device appears connected, but is not responding. Check your audio device and confirm device settings, or select a different default output device.

outputkAudioDeviceDiagnostics_NotWorking

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and review the Default Output device.  You may need to select a different default output device, click Apply, then select your primary device once more.  You may wish to click System Audio Settings to review the operating system device settings.

 

The default input device appears connected, but is not responding. Check your audio device and confirm device settings, or select a different default input device.

inputkAudioDeviceDiagnostics_NotWorking

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and review the Default Input device.  You may need to select a different default input device, click Apply, then select your primary device once more.  You may wish to click System Audio Settings to review the operating system device settings. 

The default output device does not report any available channels. Check your audio device and confirm device settings, or select a different default output device.

inputkAudioDeviceDiagnostics_NoChannels

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and review the Default Output. You may wish to click System Audio Settings to review the operating system device settings. 

The default input device does not report any available channels. Check your audio device and confirm device settings, or select a different default input device.

inputkAudioDeviceDiagnostics_NoChannels

Steps: Click the Audio Hardware button, or open Preferences > Audio Hardware and review the Default Input device. You may wish to click System Audio Settings to review the operating system device settings. 

The default output device has no channels selected. Configure channel mapping.

inputkAudioDeviceDiagnostics_NoChannelMapping

Steps: Click the Audio Channel Mapping button, or open Preferences > Audio Channel Mapping and review the Default Output Channels.

 


 

The default input device has no channels selected. Configure channel mapping.

outputkAudioDeviceDiagnostics_NoChannelMapping

Steps: Click the Audio Channel Mapping button, or open Preferences > Audio Channel Mapping and review the Default Input Channels

There is a problem initializing playback and recording. Please restart the application or reboot the computer and try again.

generalkAudioDeviceDiagnostics_NotInitialized

Steps: Restart Audition or reboot the computer and launch Audition again.

There is a problem initializing playback an recording. Please restart the application or reboot the computer and try again.

generalkAudioDeviceDiagnostics_NotInitialized

Steps: Restart Audition or reboot the computer and launch Audition again.

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