The Creative Cloud Desktop app and Adobe CC 2019 and later apps store user and license information in the macOS Keychain and Windows Credential Manager.
This article covers different resolutions for issues that your app encounters when storing or retrieving user and / or license information in Keychain or Credential Manager.
Issue retrieving or storing license information
Adobe apps need to store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer.
Follow the steps described below to resolve this issue
macOS
Remove Adobe Intermediate CA and Adobe Content certificates
Adobe apps download Adobe issued certificates on your computer. These certificates are required for Adobe apps to run. If these certificates are invalid, you need to remove Adobe certificates downloaded on your computer.
Follow the steps described below to fix this issue
Windows
Remove Adobe User and Adobe App certificates
Adobe apps download Adobe issued certificates on your computer. These certificates are required for Adobe apps to run. If these certificates are invalid, you need to remove Adobe certificates downloaded on your computer.
Follow the steps described below to fix this issue
Windows
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