Navigate to the Adobe folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe
Mac OS: Macintosh HD/Users/[user name]/Library/Application Support/Adobe
Last updated on
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Also Applies to Packager
Problem
When you launch Adobe Creative Cloud Packager, you receive the following error message:
Oops something has gone wrong, please try again
This page offers solutions to fix this error. Try the solutions in order; stop when you're able to launch the Creative Cloud Packager without receiving an error message.
Solutions
Solution 1: Rename the OOBE folder
Close the Creative Cloud Packager, and follow the below steps:
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Rename the OOBE folder.
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Launch the Creative Cloud Packager.
Solution 2: Reinstall Creative Cloud Packager
If the issue still persists, close the Creative Cloud Packager, and follow the below steps:
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Navigate to the Adobe folder.
Windows: [System drive]\Program files(x86)\Common files\Adobe
Mac OS X: Macintosh HD/Library/Applciation support/Adobe
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Delete the OOBE folder.
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Reinstall the Creative Cloud Packager.
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Launch the Creative Cloud Packager.
If you are still having issues, you can contact Adobe’s technical support. Visit the Contact Us Page to get started.
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