Technical Requirements

Adobe supports Adobe Experience Manager (AEM) on the platforms as detailed in the following information in this document.

For any issues that are specifically related to the platform itself, you will need to contact the platform vendor directly.

To install Adobe Experience Manager you need at a minimum:

• Installed Java Platform, Standard Edition JDK - or other supported Java Virtual Machines
• Experience Manager Quickstart file (Standalone JAR or web-application deployment WAR)
  

The following are the minimum requirements:

• 5 GB free disk space in the installation directory
• 2 GB memory
  

You will have to increase these in accordance with your operational expectations. Please see the Hardware Sizing Guidelines for further information.

This document lists the supported client and server platforms for Adobe Experience Manager. Adobe provides several levels of support, both for our recommended configurations and for other configurations.

Adobe recommends these configurations and provides full support as part of the standard software maintenance agreement.

The application requires a Java Virtual Machine to run, which is provided by the Java Development Kit (JDK) distribution.

Adobe Experience Manager operates with the following versions of the Java Virtual Machines:

• The IBM JRE is only supported on IBM server platforms (AIX), or in conjunction with WebSphere Application Server.
  
• The HP JRE is only supported on HP server platforms (HP-UX).

There are various options to deploy the repository of Adobe Experience Manager. Following a list of supported technologies and storage options.

1. 'File System' includes block storage that is POSIX compliant. This includes network storage technology. Mind that file system performance might vary and influences the overall performance. It is recommended to load test AEM in combination with the network/remote file system.
2. MongoDB Sharding is not supported in AEM.
3. MongoDB Storage Engine WiredTiger is supported only.

Adobe Experience Manager can run either as a standalone server (the quickstart JAR file) as web application within a third party application server (the WAR file).

Minimum Servlet API Version required: 3.0

Adobe Experience Manager works with the following server platforms:

1. Linux Kernel 2.6 and 3.x includes derivatives from Red Hat distribution, including Red Hat Enterprise Linux, CentOS, Oracle Linux and Amazon Linux.
2. Please see the section Support for XMP metadata write-back
3. No support for Dynamic Media Imaging. Dynamic Media Video is supported.
   
4. No support for XFA based adaptive forms, XFA to PDF and/or HTML conversion (Experience Manager Forms), and AEM Forms add-on features.
   
5. No support for Advanced Raw file transformation (Experience Manager Assets)
6. Not supported in production environment for AEM Forms.
   

Adobe Experience Manager running in virtual machines in the cloud computing environments is supported in compliance with Adobe's support policy for all other system components (operating system, JVM, application server, etc).

Experience Manager works with virtual machines in the following cloud computing environments, similar to the deployment on other virtual servers or dedicated servers:

• Amazon EC2
• Rackspace Cloud
• VMware vCloud

The Dispatcher is the caching and load balancing component. Download the latest Dispatcher version from Adobe PackageShare. Experience Manager 6.2 requires Dispatcher version 4.1.12 or higher.

The following web servers are supported for use with a Dispatcher version 4.1.12:

(1) Web servers built on the basis of Apache httpd source code will have the same level of support as the version of httpd on which it is based only in the following cases:

• The HTTP server was built using only official Apache source distributions, or
• The HTTP server was delivered as part of the operating system on which it is running.

Examples: IBM HTTP Server, Oracle HTTP Server

If in doubt, please ask Adobe for confirmation of the support level related to the respective server product.

Dispatcher is not available for Apache 2.4.x for Windows operating systems.

(2) Adobe will drop support for Apache httpd 2.2 after Dec 2017, and recommends to upgrade to Apache httpd 2.4. In case you stay with Apache 2.2 beyond Dec 2017, it is recommended to
use a Linux distribution that commits to Apache 2.2 security updates. The latest dispatcher release of 2017 for Apache 2.2 will still be available for download until end of 2018.

The Adobe Experience Manager user interface works with the following client platforms. All browsers are tested with the default set of plug-ins and add-ons.

The user interface is optimized to be used on larger screens (typically notebooks and desktop computers) and tablet form factor (such as Apple iPad or Microsoft Surface). The phone form factor is not supported.

• (1) AEM Forms does not support authoring on mobile devices.
  
• (2) Not supported for AEM Forms
  
• (3) Extended Support Release of Firefox Learn more about this on mozilla.org
  
• (4) support for Apple iPad and Apple iPad mini
  

Generally, the browser support level for sites is depending on the implementation of the templates, design and component output, and therefore in control of the party implementing these parts.

Microsoft Windows 7+

To successfully connect with Microsoft Windows 7+ to an AEM instance that is not secured with SSL, basic authentication over unsecured network must be enabled in Windows. This requires a change in the Windows Registry of the WebClient:

1. Locate the registry subkey:
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters
2. Add the BasicAuthLevel registry entry to this subkey using a value of 2 or more.

See Microsoft Support KB 841215.

To improve responsivness of the WebDav Client under Windows - see Microsoft Support KB 2445570

This section provides special notes and more detailed information about running Adobe Experience Manager and its add-ons.

All elements of Adobe Experience Manager (Instance, Dispatcher) can be installed in both IPv4 and IPv6 networks.

Operation is seamless as no special configuration is required, when needed you can simply specify an IP address using the format that is appropriate to your network type.

This means that when an IP address needs to be specified you can select (as required) from:

• an IPv6 address
  for example http://[ab12::34c5:6d7:8e90:1234]:4502
  
• an IPv4 address
  for example http://123.1.1.4:4502
  
• a server name
  for example, http://www.yourserver.com:4502
• the default case of localhost will be interpreted for both IPv4 and IPv6 network installations
  for example, http://localhost:4502

With dynamic media enabled, the system also has additional technical requirements.

Dynamic Media is disabled by default. You can enable Dynamic Media.

The following hardware requirements are applicable for both Linux and Windows:

• Intel Xeon or AMD Opteron CPU with at least 4 cores
• 16GB of RAM minimum

If you are using Dynamic Media on Linux, the following prerequisites need to be met: 

• RedHat Enterprise 5 or CentOS 5.5 and later with latest fix patches
• 64-bit Operating System
• Swapping disabled (recommended)
• SELinux disabled (See note that follows)

• Microsoft Windows Server (2008 R2, 2012, 2012 R2)
• Swap space equal to at least twice the amount of physical memory (RAM)

To use Dynamic Media on Windows, Microsoft Visual Studio 2010, 2013, and 2015 redistributables must be installed.

• The Microsoft Visual Studio 2010 redistributable can be found at http://www.microsoft.com/en-us/download/details.aspx?id=13523
• The Microsoft Visual Studio 2013 redistributable can be found at https://www.microsoft.com/en-us/download/details.aspx?id=40784
• The Microsoft Visual Studio 2015 redistributable can be found at https://www.microsoft.com/en-us/download/details.aspx?id=48145

• 10.9.x and later
• Only supported for trial and demo purposes

AEM Forms PDF Generator supports only English, French, German, and Japanese versions of the supported operating systems and applications.

In addition:

• PDF Generator requires Acrobat DC to perform the conversion.
  
• AEM Forms supports only 32-bit editions of supported software.
• The OCR PDF (Searchable PDF), Optimize PDF, and Export PDF features are supported only on Microsoft Windows.

XMP write-back is supported and enabled for the following platforms and file formats:

Operating Systems

• Linux (32-bit, needs 32-bit application support on 64-bit systems). For steps to install 32-bit client libraries, see How to enable XMP write-back on 64-bit RedHat Linux.
  
• Windows Server
• Oracle Solaris
  
• Mac OS X (64-bit)

• JPEG
• PNG
• TIFF
• PDF
• INDD
• AI
• EPS

The AEM Screens Player 3 supports media player hardware with following Operating Systems:

• Apple iOS 10.2 and newer
• Apple OSX 10.11 and macOS 10.12
• Google Android 4.4.2
• Google Android 5.1.1 with updated Android System WebView Version 52+

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