Issue

Image maps with rollover data are not displaying correctly. For example, the following error occurs when you roll over an image map:

"Please try again later."

Solutions

Make sure that each of the following conditions is met:

  • The image maps for the images in the eCatalog are saved.
  • Each image map has a valid entry for href and rollover key.
  • Each image map is "turned on."
  • The rollover key for each map is unique (usually corresponding to the map name)
  • s7infoserver URL is defined via the Viewer Preset or in the viewer URL.
  • Info Panel Data File content is present for the eCatalog or the viewer preset.
  • Response template (that is the user template) is valid XML and references the correct variables

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