Go to the location:
C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15
For example, for Acrobat, go to:
C:\Program Files (x86)\Adobe\Acrobat\Acrobat\plug_ins\PaperCapture\iDRS15
Last updated on
Sep 30, 2022 04:49:00 PM GMT
Problem: Could not access the recognition service
When you attempt to apply optical character recognition (OCR) to a file, you receive the following error:
"Acrobat could not access the recognition service because: Unable to locate the paper capture recognition service."
To fix the error, try the following solutions in the order they appear below.
Solution 1: Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat
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Copy all the files in the folder.
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Go to the following location and paste the copied files:
C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture
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Go to the location mentioned in Step 1, and copy all the files again.
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Go to the following location and paste the copied files:
C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins
Try running OCR using the Enhanced Scans tool and then from the Edit PDF tool. (You can select the tools from the right panel in Acrobat.)
Solution 2: Uninstall and reinstall Acrobat
You can sometimes resolve the error by uninstalling and reinstalling Acrobat.
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Uninstall Acrobat from your computer:
- Open the Run command dialog by pressing the Windows key and the R key.
- In the dialog, type Control Panel and click OK.
- In the Control Panel, select Program and Features, and then select Acrobat from the list of installed programs.
- Click Uninstall and follow the prompts to uninstall Acrobat.
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Reinstall the latest version of Acrobat on your computer:
- Go to the Acrobat Download and installation help page, and then follow the link to download and install your version of Acrobat.
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