Could not access the recognition service when attempting OCR on Windows

Acrobat could not access the recognition service when attempting OCR on Windows

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Problem: Could not access the recognition service
Workaround

Applies to: Acrobat DC

When you attempt to apply optical character recognition (OCR) to a file, you receive the error message, "Acrobat could not access the recognition service because: unable to locate the paper capture recognition service."

Error message - could not access the recognition service

To resolve the problem, follow the steps below.

Go to the location:

C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15

For example, for Acrobat DC, go to:

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15

Copy all the files in the folder.

Go to the following location and paste the copied files:

C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture

Go to the location mentioned in Step 1, and copy all the files again.

Go to the following location and paste the copied files:

C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins

You can also try running OCR using the Enhanced Scans tool and then from the Edit PDF tool. (You can select the tools from the right panel in Acrobat.)

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Acrobat could not access the recognition service when attempting OCR on Windows

Problem: Could not access the recognition service

Workaround

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